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Patron Management Institute

The Patron Management Institute (PMI) is dedicated to providing the highest quality training for those front-line staff members who work directly with patrons. The training program was developed by an internationally recognized advisory board specialized in crowd management, facility safety, patron management, and instructional design to make sure each training module addresses specific industry needs. Through undertaking and passing the training program, and subsequent shadowing requirements, employees/students can become Certified in Patron Management (CPM) and become Patron Leaders.

FBI: Drone pilots caught flying in Super Bowl area face fines, jail time

Feb 2, 2019 ATLANTA – FBI officials say they have confiscated half a dozen unauthorized drones flying around Mercedes-Benz Stadium ahead of Super Bowl 53. The Federal Aviation Administration has issued a temporary flight restriction (TFR) in the areas around the stadium and is warning pilots to stay out of the “no drone zone.” Officials issued a stern warning message to the public Thursday that pilots caught flying drones in the area face significant fines and/or jail time. Channel 2′s Aaron Diamant talked to frustrated FBI officials, who said drones take away security resources from other areas that need them. “It’s taken a lot of time, it’s taken up a lot of time for our agents and for law enforcement officers to be targeting these drones when they could be working on other security measures.” FBI Spokesman Kevin Rowson said. Not only do agents have to figure out if any of the unauthorized drones are weaponized, officials are also concerned they could crash and hurt someone. The FBI’s lead Super Bowl planner, John Cronier, said that’s not the only problem. “A drone impact with a fixed-wing aircraft or a helicopter of any sort would be catastrophic,” Cronier said. “We are making sure that Keep Reading

Man charged, detained in Poland escape room game deaths

By Monika Scislowska | AP January 6 WARSAW, Poland — Prosecutors in northern Poland detained and brought charges Sunday against the man who designed an escape room entertainment site where five teenage girls were killed in a fire. The man, identified only as Milosz S., was charged with intentionally creating a fire danger and unintentionally causing the deaths of the girls, said prosecutor Ryszard Gasiorowski, adding that the location’s heating system was faulty and there was no emergency evacuation route. A court decision is expected Monday on prosecutors’ request that he be held for three months while the case proceeds. Firefighters in the city of Koszalin found the victims’ bodies Friday after they extinguished a fire next to the locked room. Prosecutors say a leaky gas container inside a heater is the most likely cause of the blaze. ADVERTISING Autopsies showed that the girls, who were friends from school, died of carbon monoxide inhalation. A young man employed there was hospitalized with burns. He was to be questioned. Attorneys for the man charged said he was “deeply distraught” by the deaths and has expressed deep condolences to the families before the prosecutors. They said the 28-year-old denies the charges but because of Keep Reading

3 people dead in shooting at a bowling alley in Southern California

By Paul Vercammen and Jason Hanna, CNN Updated 6:08 PM ET, Sat January 5, 2019 Torrance, California (CNN)A shooting at a bowling alley late Friday left three men dead and four people wounded in Southern California, and police are trying to find whoever fired the shots, authorities said. The gunshots at the Gable House Bowl in Torrance went off just before midnight. A fight — first involving young ladies, then men — happened shortly beforehand, sending people running, a witness said. “Then … maybe a minute and a half later, all of the sudden all we heard was, pop, pop, pop,” the witness, Dana Scott, told RMG News. “Bowlers were diving under the benches. The people that were still bowling on the lanes were on the floors, underneath the seats.” “People were looking for their parents, because this is a family league. You’ve got mothers, fathers, sons, daughters … everybody’s friends in that league,” she said. Promoted by Tokyo Metropolitan Government Working in Tokyo is easier now than it’s ever been before Navigating a foreign business culture can be difficult. See how Tokyo is striving to make it easier. No arrests were immediately reported after the shooting. City police were Keep Reading

Inter Milan fan dies after clashes with Napoli supporters

Associated Press, December 26, 2018 MILAN – An Inter Milan fan died following clashes with Napoli supporters outside San Siro Stadium ahead of a Serie A game on Wednesday, which was also marred by racist chants. Milan police chief Marcello Cardona said Thursday that investigators believe the 35-year-old fan, Daniele Belardinelli, may have been fatally struck by a van or SUV during the clashes. Four Napoli fans were injured and at least three people arrested. “You can’t die from going to the stadium to see a soccer match,” Interior Minister Matteo Salvini said. Salvini added that he would gather club and fan representatives from all Serie A and B teams for a meeting to make sure “football returns to being a moment of fun and not violence. We’ll see if we can do what others weren’t able to.” Cardona said he will request that Inter fans be banned from traveling to away games for the rest of the season and that the northern end of the San Siro, where Inter’s “ultra” fans are based, be closed until March 31. Inter won Wednesday’s match 1-0. The game was also marred by racist chants which targeted Napoli defender Kalidou Koulibaly. The Senegal Keep Reading

Report: Giants fans sue for the right to heckle with vulgarities

ByDan Schneier Dec 29, 2018 We take a break from New York Giants coverage of the 2018 regular season, the future for franchise icon Eli Manning, Odell Beckham Jr.’s troublesome quad injury, and Saquon Barkley’s record-breaking rookie season to provide an update on a story we covered back in 2017. When the Giants played the San Francisco 49ers two seasons ago during a year where the franchise would just hours later fire their general manager and head coach, it was two ornery fans who made headlines. Luckily for these two fans, who also happened to be brothers, their story was buried the following week as the Giants focus shifted to the departures of ex-head coach Ben McAdoo and ex-general manager Jerry Reese and who would replace them. The two brothers, Kyle and Patrick Flynn, played the role of away team fans who got a little too excited rooting for the Giants and against the home team 49ers (and their fans). Kyle and Patrick were removed from the 2017 Giants-49ers game by force as the security guards on duty deemed them to not be fit to remain after receiving complaints of them belligerently criticizing the team while causing a scene. The scene got Keep Reading

Taylor Swift deploys facial recognition to identify stalkers

Posted by TheStadiumBusiness on 13th December 2018 Taylor Swift used facial recognition technology during a concert at Los Angeles’ Rose Bowl stadium earlier this year in an effort to spot potentially dangerous ‘super fans’, it has emerged. The Rolling Stone magazine reports that the technology was implemented during the US popstar’s gig at the stadium on May 18. Fans unknowingly had their faces scanned while watching rehearsal clips of Swift at the stadium. Recordings were then sent to a command centre in Nashville, where they were checked against a database of hundreds of Swift’s known stalkers. “Everybody who went by would stop and stare at it, and the software would start working,” Mike Downing, chief security officer of Oak View Group, which advises venues on concert operations, told Rolling Stone. Downing attended the Rose Bowl concert to witness a demonstration of the technology. The Telegraph newspaper noted that the Rose Bowl would not need to inform fans that they are under surveillance as the stadium is a private company. Facial recognition technology is on the rise in stadiums and arenas across the world. Earlier this year, Ticketmaster invested in facial recognition firm Blink Identity as part of plans to integrate Keep Reading

Concert Stampede In Italy Leaves 6 Dead, More Than 50 Injured

December 10, 2018 Olivia Perreault During a concert in Italy over the weekend, a spray was released into the air, causing a stampede to break out, killing six fans and injuring over 50. The concert, led by Italian rapper Sfera Ebbasta, took place Saturday night at the Blue Lantern disco in Corinaldo, Italy, near Ancona on the Adriatic coast. According to the Associated Press, survivors said an irritant spray was released into the air around 1 a.m., which led the crowd to panic. Teenagers began to rush out a door and toward a low wall near an exit. However, the barrier gave way and people began to fall and trip over one another. TV RaiNews24 reported that bodies of the trampled victims were found near a low wall and most had their skulls crushed during the incident. Three girls and two boys – ranging from ages 14 to 16 – were killed, along with a 39-year-old mother who had brought her daughter to the show, Col. Cristian Carrozza, commander of the Ancona province Carabinieri paramilitary police, said. The injuries ranged from arm and leg ailments to cranial and chest traumas, doctors at Ancona’s main hospital said. An 18-year-old survivor said Keep Reading

Scanning for guns

From Russ- thanks I recently heard a story where a female got a loaded handgun through security screening because she placed the gun in her underwear (front side) and then told the wanders that her piercings were setting it off. The wander didn’t want to go further in the screening process, so he let her in. This illustrates the importance of making sure that every patron is cleared. What should have happened here is that when the screener could not clear the alarm they should have called a supervisor. If the supervisor could not clear the alarm then it should have been elevated to law enforcement. Bottom line is no person who is not fully cleared should be allowed into a building. Russ Simons Chief Listening Officer Managing Partner Venue Solutions Group 7105 Peach Court Suite 108 Brentwood TN 37027

Pro Football Stadiums Aim to Stem Fan Violence

by Andy Berg November 2018 The $1 million lawsuit filed this week by a Cowboys fan who was severely beaten at a game two years ago is yet another reason professional football stadium operators are trying their best to get fan violence under control. According to the Dallas ABC affiliate, Michael Kennedy and his wife M’Kale are suing the Cowboys organization for negligence. Kennedy alleges that he and his wife decided to leave their seats during an Oct. 30, 2016, game against the Philadelphia Eagles because of unruly and belligerent fans who were kicking their seats and spilling beer on them. After alerting the aisle attendant of the fans’ behavior, Kennedy says he was attacked. The lawsuit describes a bloody beating wherein Kennedy was kicked, punched and stomped on. Stadium security allegedly told Kennedy that they tried to call for help but their radios weren’t working. The lawsuit alleges that the Cowboy’s organzation “failed to take reasonable safety measures” that could’ve prevented the attack, including functioning radios, and failed to protect its fans.” It’s the kind of incident that can be exacerbated by rival matchups like the one Levi’s Stadium in Santa Clara, Calif., is set to host this weekend Keep Reading

Fans reportedly lob Molotov cocktails, fireworks in stands of AEK-Ajax match

Liz Roscher Yahoo SportsNov 27, 2018, 3:09 PM Fan animosity has reportedly turned into violence at a Champions League match in Greece’s Olympic Stadium. AEK Athens FC hosted Dutch club AFC Ajax on Tuesday night, and fans have been spotted throwing what appear to be fireworks, flares, and Molotov cocktails into the stands. According to multiple outlets, AEK Athens fans were responsible for throwing things into the Ajax fan section, but no arrests have been reported.” data-reactid=”29″>No injuries have been reported, but photos show fans bleeding from injuries in the stands, or possibly from clashes with Greek riot police. According to multiple outlets, AEK Athens fans were responsible for throwing things into the Ajax fan section, but no arrests have been reported. Some of these incidents reportedly occurred prior to kickoff, with fans fighting with riot police. The riot police were able to calm the crowd so the game could get underway on time, but there were also reports of similar incidents taking place during the second half of the game. Ajax won the match 2-0.

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