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Patron Management Institute

The Patron Management Institute (PMI) is dedicated to providing the highest quality training for those front-line staff members who work directly with patrons. The training program was developed by an internationally recognized advisory board specialized in crowd management, facility safety, patron management, and instructional design to make sure each training module addresses specific industry needs. Through undertaking and passing the training program, and subsequent shadowing requirements, employees/students can become Certified in Patron Management (CPM) and become Patron Leaders.

Washington incident: County decides to cancel game; police determine cause of disturbance

BRIAN ACHATZ, Pensacola News Journal Published 3:16 p.m. CT Aug. 25, 2019 Pine Forest will not have to forfeit its game to Washington after leaving the field Friday night due to a disturbance in the stands, Escambia County Superintendent Malcolm Thomas said. School officials from Pine Forest and Washington had the option to reschedule the game, which was tied 0-0 in the third quarter at Washington, but elected not to. “It can be difficult trying to fit another game into a season,” Thomas said. “Not to mention, the expenses to hire referees and law enforcement for an additional night….the principals and athletic directors (from Pine Forest and Washington) said let’s leave things here and move on.” According to a spokesperson for the Pensacola Police Department, an officer working security at the game was alerted that a physical altercation was brewing behind the stadium. The officer went to investigate and found a large group of teenagers gathered, but the group dispersed and ran away as the officer approached. Someone in the crowd claimed someone in the group had a handgun, causing a panic in the crowd. Officers did not see or locate a weapon, and the members of the group were Keep Reading

Dynamo fans ejected from Toyota Stadium Sunday, clubs and fans respond

By Dan Crooke 12:35 PM on Aug 28, 2019 While the Houston Dynamo caused few problems for FC Dallas on the pitch on Sunday night, Toyota Stadium security had their hands full with several incidents that culminated in the mass removal of the visiting supporters’ section with around 15 minutes of the game left to play. This was the scene as security staff, as well as Frisco PD officers, requested that Dynamo fans retreat to their chartered buses which were parked a short distance from the east gate, close to the section. This is highly unusual, typically away fans are held in the stadium to allow home fans to disperse. There have been several incidents in Texas Derby games held at Toyota Stadium in recent years. Two years ago Houston fans set off three pyrotechnic devices within an exclusion zone surrounding an egress point, as defined by the Frisco fire marshal. This action by the El Batallon group saw both they and Texian Army sanctioned as Houston’s two recognized Supporters’ Groups. Houston fans have been both ejected and arrested for their part in physical confrontations during games, and this happened again. Public records from the City of Frisco indicate at Keep Reading

10 Injured in football game shooting

At least 10 teens injured in shooting at a high school football game in Alabama By Madeline Holcombe and Artemis Moshtaghian, CNN Updated 5:09 PM ET, Sat August 31, 2019 (CNN)Gunfire broke out after a high school football game in Alabama late Friday, leaving 10 teens injured, half of them critically. The victims in the shooting in Mobile ranged in age from 15 to 18, police said. They were at Ladd-Peebles Stadium for the game between LeFlore and Williamson high schools when shots rang out, Mobile Police Chief Lawrence Battiste told reporters. Of the nine people shot, three remained hospitalized Saturday afternoon, Battiste said at a news conference. Injuries to the 10th teenager were not known..

School to Conduct Stadium Evacuation Drill After Game

Athletic Business by Paul Steinbach August 2019 Midland (Mich.) High School will stage an emergency preparedness evacuation drill at Midland Community Stadium immediately after the Chemics’ season-opening football game Aug. 29 against Traverse City West. After the traditional postgame handshakes between the two teams, an eight-minute countdown will be placed on the stadium scoreboard, with the goal of having everyone in the stadium evacuated within that time, according to a report in the Midland Daily News. Event staff will direct spectators to exits, the two teams will evacuate to their respective locker rooms, and the Midland High School band will immediately exit the stadium to the school building. Midland High athletics director Eric Albright is hopeful that the drill won’t significantly alter typical postgame routines for the fans. “Maybe it’s customary for families to gather on the field with players after the game — that’s not going to happen,” Albright said. “We understand that’s going to break tradition, but for one game, it’s worth it.” The unpredictability of what can happen at sporting events was a primary reason for the stadium drill. The MHS gym was evacuated during a volleyball match last fall due to a tornado warning. In addition Keep Reading

Man dies after competing in taco-eating contest at Fresno Grizzlies game

Chris Cwik Yahoo SportsAug 14, 2019 taco-eating contest, according to the Fresno Bee.” data-reactid=”15″>A Fresno man has died after collapsing at a Fresno Grizzlies game while competing in a taco-eating contest, according to the Fresno Bee. choking on his food during the contest, according to the Los Angeles Times. He was taken to Community Regional Medical Center, where he died on arrival. Fans at the game said medical technicians attempted the Heimlich maneuver and gave Hutchings CPR before paramedics arrived.” data-reactid=”16″>Dana Hutchings, 41, reportedly collapsed while participating in the event. Officials say the man began choking on his food during the contest, according to the Los Angeles Times. He was taken to Community Regional Medical Center, where he died on arrival. Fans at the game said medical technicians attempted the Heimlich maneuver and gave Hutchings CPR before paramedics arrived. The hospital has not determined Hutchings’ cause of death yet. An autopsy is scheduled for Thursday, according to the Fresno Bee. The Grizzlies extended their “heartfelt prayers and condolences” to Hutchings in a statement. “We are devastated to learn that the fan that received medical attention following an event at Tuesday evening’s game has passed away. The Fresno Grizzlies extend our heartfelt prayers and Keep Reading

Everton prepares for safe standing future at Bramley-Moore stadium

Posted by TheStadiumBusiness on 28th June 2019 Everton has revealed plans to include rail seating at its proposed new stadium at Bramley-Moore Dock in preparation for safe standing if legislation changes in the future. According to the Liverpool Echo newspaper, club officials presented plans to include rail seating in the South and North stands of the stadium from when it opens. Away supporters, who often opt to stand, would use one of the sections. The Premier League club will unveil more details about the proposed stadium during the second stage of public consultation, which begins on July 26. Everton has already revealed that it is targeting a capacity of 52,000 for its proposed new stadium, with the potential for it to rise to 62,000 in the future. Everton said it means to ensure the stadium can be adapted to introduce safe standing should government legislation on all-seater stadia change. Standing has been outlawed in the top two leagues of English football since the Hillsborough disaster in 1989, which claimed the lives of 96 Liverpool fans. The UK government last year commissioned an official review into safe standing, with the Sports Ground Safety Authority’s (SGSA), the body responsible for stadium safety, Keep Reading

White Sox to extend protective netting at Guaranteed Rate Field

The Sox and the Illinois Sports Facilities Authority are planning to extend the protective netting at Guaranteed Rate Field down the lines to the foul poles. By Daryl Van Schouwen Jun 18, 2019 The White Sox on Tuesday announced plans to extend the protective netting at Guaranteed Rate Field down the lines to the foul poles as soon as possible. As first reported by the Sun-Times, the Sox said specific details will be announced later but indicated the changes will be made this summer. The Sox will be the first of the 30 major-league teams to extend the netting to the corners of the outfield. To protect fans from foul balls, every team extended the netting to the end of each dugout before the 2018 season. Going beyond that, however, was left up to each franchise. The Tigers have extended the netting about halfway between the dugouts and foul poles at Comerica Park in Detroit. Calls for more fan safety increased after a 4-year-old girl was struck by a foul ball off the bat of Cubs outfielder Albert Almora on May 29 at Minute Maid Park in Houston. A woman was bloodied and taken to a hospital after being hit Keep Reading

Child Hit By Foul Ball Suffered Brain Injuries, Attorney Says

A 2-year-old girl who was hit by a foul ball last month at Minute Maid Park suffered significant head injuries, the family attorney said. By Bryan Kirk, Patch Staff Jun 27, 2019 HOUSTON — Should Major League Baseball be looking at expanding protective netting from foul pole to foul pole in all major league ballparks? That’s the question many were asking when a 2-year-old girl was injured by a foul ball during a game between the Chicago Cubs and the Houston Astros on May 29. The 2-year-old girl was sitting on a relatives lap in section 111 during the game when she was hit in the head by a line drive off the bat of Cubs outfielder Albert Almora Jr. It’s estimated that the ball was traveling in excess of 100 miles per hour when it struck the child in the head. Almora, who followed the path of the ball, was immediately overcome with grief and was consoled by teammates and umpires. On Wednesday, family members speaking through their attorney Richard Mithoff revealed the extent of the child’s injuries, which included a fractured skull, subdural bleeding, seizures, and a brain contusion. A day after the incident, an article in USA Keep Reading

Four injured in shooting during Toronto Raptors’ NBA celebration

By Emanuella Grinberg, CNN Updated 12:08 AM ET, Tue June 18, 2019 (CNN)After four people were injured Monday in a shooting during the Toronto Raptors’ NBA Championship celebration, Canadian officials urged the public to not let it undermine a mostly peaceful commemoration of a historic win. “I hope all those injured in today’s shooting have a speedy recovery and I’d like to thank the Toronto Police for acting so quickly,” Prime Minister Trudeau said on Twitter. “We won’t let this act of violence take away from the spirit of today’s parade.” The Toronto Raptors celebrate their first NBA championship with fans Monday. Trudeau was present for the victory rally in downtown Toronto, where huge crowds had gathered to celebrate the Raptors’ victory over the Golden State Warriors in the NBA finals. Four people suffered “non-life threatening” injuries in a shooting near the rally in Nathan Phillips Square, Toronto Police Chief Mark Saunders said. Three people were arrested in two separate incidents connected to the shooting, he said. Saunders insisted that the incident affected a small group of people during an otherwise jubilant celebration. More than a million people attended the victory rally and “the vast majority didn’t even know this Keep Reading

Stadiums Queensland admits facial recognition tech trial

Posted by TheStadiumBusiness on 5th June 2019 Stadiums Queensland has been accused of breaching the privacy of spectators at its venues after admitting to covertly trialing facial recognition technology and sharing information with the police. The venue-management organisation has not confirmed which of the nine properties it oversees have been part of the trial. The Queensland Government announced last year it would spend Aus$8.3m (€5.3m/US$6.1m/£4.7m) on installing facial recognition technology across its major arenas. Stadiums Queensland, whose venues include The Gabba and the Suncorp Stadium, said patrons are made aware that CCTV cameras are operated at its properties, and explained why the trials were taking place. “At this time, such software is only being used to identify patterns and anomalies in crowd behaviour, such as abandoned bags and long queues,” a spokesperson for Stadiums Queensland told ABC News. “As indicated in the terms of entry, ticketholders agree to being filmed by CCTV for the purpose of venue security and public safety upon entry to SQ venues.” However, some claim that those visiting the venues should be made aware that technology is being utilised which can identify them and share their details with the authorities. “It’s certainly something for any large-scale technology Keep Reading

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