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Patron Management Institute

The Patron Management Institute (PMI) is dedicated to providing the highest quality training for those front-line staff members who work directly with patrons. The training program was developed by an internationally recognized advisory board specialized in crowd management, facility safety, patron management, and instructional design to make sure each training module addresses specific industry needs. Through undertaking and passing the training program, and subsequent shadowing requirements, employees/students can become Certified in Patron Management (CPM) and become Patron Leaders.

Man dies after competing in taco-eating contest at Fresno Grizzlies game

Chris Cwik Yahoo SportsAug 14, 2019 taco-eating contest, according to the Fresno Bee.” data-reactid=”15″>A Fresno man has died after collapsing at a Fresno Grizzlies game while competing in a taco-eating contest, according to the Fresno Bee. choking on his food during the contest, according to the Los Angeles Times. He was taken to Community Regional Medical Center, where he died on arrival. Fans at the game said medical technicians attempted the Heimlich maneuver and gave Hutchings CPR before paramedics arrived.” data-reactid=”16″>Dana Hutchings, 41, reportedly collapsed while participating in the event. Officials say the man began choking on his food during the contest, according to the Los Angeles Times. He was taken to Community Regional Medical Center, where he died on arrival. Fans at the game said medical technicians attempted the Heimlich maneuver and gave Hutchings CPR before paramedics arrived. The hospital has not determined Hutchings’ cause of death yet. An autopsy is scheduled for Thursday, according to the Fresno Bee. The Grizzlies extended their “heartfelt prayers and condolences” to Hutchings in a statement. “We are devastated to learn that the fan that received medical attention following an event at Tuesday evening’s game has passed away. The Fresno Grizzlies extend our heartfelt prayers and Keep Reading

Everton prepares for safe standing future at Bramley-Moore stadium

Posted by TheStadiumBusiness on 28th June 2019 Everton has revealed plans to include rail seating at its proposed new stadium at Bramley-Moore Dock in preparation for safe standing if legislation changes in the future. According to the Liverpool Echo newspaper, club officials presented plans to include rail seating in the South and North stands of the stadium from when it opens. Away supporters, who often opt to stand, would use one of the sections. The Premier League club will unveil more details about the proposed stadium during the second stage of public consultation, which begins on July 26. Everton has already revealed that it is targeting a capacity of 52,000 for its proposed new stadium, with the potential for it to rise to 62,000 in the future. Everton said it means to ensure the stadium can be adapted to introduce safe standing should government legislation on all-seater stadia change. Standing has been outlawed in the top two leagues of English football since the Hillsborough disaster in 1989, which claimed the lives of 96 Liverpool fans. The UK government last year commissioned an official review into safe standing, with the Sports Ground Safety Authority’s (SGSA), the body responsible for stadium safety, Keep Reading

White Sox to extend protective netting at Guaranteed Rate Field

The Sox and the Illinois Sports Facilities Authority are planning to extend the protective netting at Guaranteed Rate Field down the lines to the foul poles. By Daryl Van Schouwen Jun 18, 2019 The White Sox on Tuesday announced plans to extend the protective netting at Guaranteed Rate Field down the lines to the foul poles as soon as possible. As first reported by the Sun-Times, the Sox said specific details will be announced later but indicated the changes will be made this summer. The Sox will be the first of the 30 major-league teams to extend the netting to the corners of the outfield. To protect fans from foul balls, every team extended the netting to the end of each dugout before the 2018 season. Going beyond that, however, was left up to each franchise. The Tigers have extended the netting about halfway between the dugouts and foul poles at Comerica Park in Detroit. Calls for more fan safety increased after a 4-year-old girl was struck by a foul ball off the bat of Cubs outfielder Albert Almora on May 29 at Minute Maid Park in Houston. A woman was bloodied and taken to a hospital after being hit Keep Reading

Child Hit By Foul Ball Suffered Brain Injuries, Attorney Says

A 2-year-old girl who was hit by a foul ball last month at Minute Maid Park suffered significant head injuries, the family attorney said. By Bryan Kirk, Patch Staff Jun 27, 2019 HOUSTON — Should Major League Baseball be looking at expanding protective netting from foul pole to foul pole in all major league ballparks? That’s the question many were asking when a 2-year-old girl was injured by a foul ball during a game between the Chicago Cubs and the Houston Astros on May 29. The 2-year-old girl was sitting on a relatives lap in section 111 during the game when she was hit in the head by a line drive off the bat of Cubs outfielder Albert Almora Jr. It’s estimated that the ball was traveling in excess of 100 miles per hour when it struck the child in the head. Almora, who followed the path of the ball, was immediately overcome with grief and was consoled by teammates and umpires. On Wednesday, family members speaking through their attorney Richard Mithoff revealed the extent of the child’s injuries, which included a fractured skull, subdural bleeding, seizures, and a brain contusion. A day after the incident, an article in USA Keep Reading

Four injured in shooting during Toronto Raptors’ NBA celebration

By Emanuella Grinberg, CNN Updated 12:08 AM ET, Tue June 18, 2019 (CNN)After four people were injured Monday in a shooting during the Toronto Raptors’ NBA Championship celebration, Canadian officials urged the public to not let it undermine a mostly peaceful commemoration of a historic win. “I hope all those injured in today’s shooting have a speedy recovery and I’d like to thank the Toronto Police for acting so quickly,” Prime Minister Trudeau said on Twitter. “We won’t let this act of violence take away from the spirit of today’s parade.” The Toronto Raptors celebrate their first NBA championship with fans Monday. Trudeau was present for the victory rally in downtown Toronto, where huge crowds had gathered to celebrate the Raptors’ victory over the Golden State Warriors in the NBA finals. Four people suffered “non-life threatening” injuries in a shooting near the rally in Nathan Phillips Square, Toronto Police Chief Mark Saunders said. Three people were arrested in two separate incidents connected to the shooting, he said. Saunders insisted that the incident affected a small group of people during an otherwise jubilant celebration. More than a million people attended the victory rally and “the vast majority didn’t even know this Keep Reading

Stadiums Queensland admits facial recognition tech trial

Posted by TheStadiumBusiness on 5th June 2019 Stadiums Queensland has been accused of breaching the privacy of spectators at its venues after admitting to covertly trialing facial recognition technology and sharing information with the police. The venue-management organisation has not confirmed which of the nine properties it oversees have been part of the trial. The Queensland Government announced last year it would spend Aus$8.3m (€5.3m/US$6.1m/£4.7m) on installing facial recognition technology across its major arenas. Stadiums Queensland, whose venues include The Gabba and the Suncorp Stadium, said patrons are made aware that CCTV cameras are operated at its properties, and explained why the trials were taking place. “At this time, such software is only being used to identify patterns and anomalies in crowd behaviour, such as abandoned bags and long queues,” a spokesperson for Stadiums Queensland told ABC News. “As indicated in the terms of entry, ticketholders agree to being filmed by CCTV for the purpose of venue security and public safety upon entry to SQ venues.” However, some claim that those visiting the venues should be made aware that technology is being utilised which can identify them and share their details with the authorities. “It’s certainly something for any large-scale technology Keep Reading

Father of 4 critically injured in fight outside Dodger Stadium

By Mark Osborne Mar 31, 2019 6:56 AM A woman is pleading for justice after her husband, a father of four, was critically injured in a fight outside Dodger Stadium Friday night. The man, identified by his wife as Rafael Reyna, was at the game against the Diamondbacks — just the second of the season — when he left as it went into extra innings. Reyna apparently got into an argument with someone in the parking lot and was struck by the fan, according to eyewitnesses who reported the incident to stadium security. His wife, Christel, was on the phone with her husband at the time and said all she heard was him arguing with someone, a loud crack and then her husband moaning. “He was hit and his head hit the ground and caused a skull fracture, and now his brain is swelling. He’s bleeding on the brain,” Christel Reyna told Los Angeles ABC station KABC. Notifications Interests Customize your news by choosing the topics that interest you. We’ll notify you here about the important stories. Russia Investigation Donald Trump College Admissions Scandal Jussie Smollett Boeing 2020 Elections Log In Father of 4 critically injured in fight outside Dodger Keep Reading

Travis Scott show cancelled, crowd goes wild, smashes stadium doors

By: Josh Gammon, Updated: Feb 11, 2019 TULSA, Okla. – A crowd of angry concertgoers tried to storm Tulsa’s BOK Center after it announced the cancellation of the Travis Scott concert Monday night just hours before it was scheduled to start. Arena officials said that “technical productions issues” caused the show to be rescheduled to March 26. The cancellation enraged fans who had already gathered outside the arena. Some members of the crowd threw objects, including a security barrier. Others attempted to rush the front doors of the arena. Tulsa police said pepper balls and pepper spray was used to help disperse the crowd. According to reports, the angry mob smashed one of the glass doors at the arena’s entrance. Scott tweeted an apology at 7:30 p.m. for moving the show. He told fans he didn’t want to give them an “incomplete show.” BOK Center officials said that all tickets for Monday’s performance would be honored March 26.

Call it the Stadium Security Administration

Posted By Max Brantley on Thu, Feb 7, 2019 New legislation proposes a brand-new bureaucracy to establish a “uniform security protocol” for public events — such as football games and rock concerts. HB 1415 by Rep. Brian Evans would establish a committee including university officials, state agencies and others to develop a standard security protocol for admission procedures for public events, whether ticketed or unticketed, held at arenas, stadiums, auditoriums, and other facilities designed to hold large numbers of people for public events What might that mean? The protocol specifications shall include without limitation: (A) Designation of the types and sizes of items that may  be brought into an event; (B) Standards for purses, bags, sacks, backpacks, and other implements designed to carry other items; and (C) Standards and recommendations for secure admissions to public events. As written, the proposal doesn’t seem to provide for enforcement of these recommendations. This idea perhaps arises from the Salt Bowl panic at War Memorial. Or perhaps it’s just a byproduct of what seems to be, for many people at least, ever more anxious times.

Fan who flashed laser on Tom Brady banned from Arrowhead Stadium, will face charges

Adam Schefter  ESPN Senior Writer, 2/3/19 The fan who shined a laser on Patriots quarterback Tom Brady during the AFC Championship Game has been identified, apprehended, banned from Arrowhead Stadium for life and soon will face charges from the Kansas City district attorney, league sources told ESPN. After a Kansas City television station identified a fan shining a laser on Brady, Chiefs officials quickly worked to identify the fan by using videotape and eyewitnesses. The NFL says it will look into a report that a laser was flashed at Patriots quarterback Tom Brady during the fourth quarter Sunday at Arrowhead Stadium. “There’s a lot of pride in Kansas City, and we and our fans thought, ‘You don’t do that here,’” one Chiefs official told ESPN. The Kansas City police department initially wanted to cite the fan with disorderly conduct, but Chiefs officials didn’t feel those charges were strong enough and instead have been pushing for “the harshest penalty possible,” in the words of one source. The Chiefs want this incident to deter fans from pointing a laser at players at future games, a violation that has more serious ramifications than many realize. Since last month’s conference title game, members of Keep Reading

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