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Patron Management Institute

The Patron Management Institute (PMI) is dedicated to providing the highest quality training for those front-line staff members who work directly with patrons. The training program was developed by an internationally recognized advisory board specialized in crowd management, facility safety, patron management, and instructional design to make sure each training module addresses specific industry needs. Through undertaking and passing the training program, and subsequent shadowing requirements, employees/students can become Certified in Patron Management (CPM) and become Patron Leaders.

Report: Giants fans sue for the right to heckle with vulgarities

ByDan Schneier Dec 29, 2018 We take a break from New York Giants coverage of the 2018 regular season, the future for franchise icon Eli Manning, Odell Beckham Jr.’s troublesome quad injury, and Saquon Barkley’s record-breaking rookie season to provide an update on a story we covered back in 2017. When the Giants played the San Francisco 49ers two seasons ago during a year where the franchise would just hours later fire their general manager and head coach, it was two ornery fans who made headlines. Luckily for these two fans, who also happened to be brothers, their story was buried the following week as the Giants focus shifted to the departures of ex-head coach Ben McAdoo and ex-general manager Jerry Reese and who would replace them. The two brothers, Kyle and Patrick Flynn, played the role of away team fans who got a little too excited rooting for the Giants and against the home team 49ers (and their fans). Kyle and Patrick were removed from the 2017 Giants-49ers game by force as the security guards on duty deemed them to not be fit to remain after receiving complaints of them belligerently criticizing the team while causing a scene. The scene got Keep Reading

Taylor Swift deploys facial recognition to identify stalkers

Posted by TheStadiumBusiness on 13th December 2018 Taylor Swift used facial recognition technology during a concert at Los Angeles’ Rose Bowl stadium earlier this year in an effort to spot potentially dangerous ‘super fans’, it has emerged. The Rolling Stone magazine reports that the technology was implemented during the US popstar’s gig at the stadium on May 18. Fans unknowingly had their faces scanned while watching rehearsal clips of Swift at the stadium. Recordings were then sent to a command centre in Nashville, where they were checked against a database of hundreds of Swift’s known stalkers. “Everybody who went by would stop and stare at it, and the software would start working,” Mike Downing, chief security officer of Oak View Group, which advises venues on concert operations, told Rolling Stone. Downing attended the Rose Bowl concert to witness a demonstration of the technology. The Telegraph newspaper noted that the Rose Bowl would not need to inform fans that they are under surveillance as the stadium is a private company. Facial recognition technology is on the rise in stadiums and arenas across the world. Earlier this year, Ticketmaster invested in facial recognition firm Blink Identity as part of plans to integrate Keep Reading

Concert Stampede In Italy Leaves 6 Dead, More Than 50 Injured

December 10, 2018 Olivia Perreault During a concert in Italy over the weekend, a spray was released into the air, causing a stampede to break out, killing six fans and injuring over 50. The concert, led by Italian rapper Sfera Ebbasta, took place Saturday night at the Blue Lantern disco in Corinaldo, Italy, near Ancona on the Adriatic coast. According to the Associated Press, survivors said an irritant spray was released into the air around 1 a.m., which led the crowd to panic. Teenagers began to rush out a door and toward a low wall near an exit. However, the barrier gave way and people began to fall and trip over one another. TV RaiNews24 reported that bodies of the trampled victims were found near a low wall and most had their skulls crushed during the incident. Three girls and two boys – ranging from ages 14 to 16 – were killed, along with a 39-year-old mother who had brought her daughter to the show, Col. Cristian Carrozza, commander of the Ancona province Carabinieri paramilitary police, said. The injuries ranged from arm and leg ailments to cranial and chest traumas, doctors at Ancona’s main hospital said. An 18-year-old survivor said Keep Reading

Scanning for guns

From Russ- thanks I recently heard a story where a female got a loaded handgun through security screening because she placed the gun in her underwear (front side) and then told the wanders that her piercings were setting it off. The wander didn’t want to go further in the screening process, so he let her in. This illustrates the importance of making sure that every patron is cleared. What should have happened here is that when the screener could not clear the alarm they should have called a supervisor. If the supervisor could not clear the alarm then it should have been elevated to law enforcement. Bottom line is no person who is not fully cleared should be allowed into a building. Russ Simons Chief Listening Officer Managing Partner Venue Solutions Group 7105 Peach Court Suite 108 Brentwood TN 37027

Pro Football Stadiums Aim to Stem Fan Violence

by Andy Berg November 2018 The $1 million lawsuit filed this week by a Cowboys fan who was severely beaten at a game two years ago is yet another reason professional football stadium operators are trying their best to get fan violence under control. According to the Dallas ABC affiliate, Michael Kennedy and his wife M’Kale are suing the Cowboys organization for negligence. Kennedy alleges that he and his wife decided to leave their seats during an Oct. 30, 2016, game against the Philadelphia Eagles because of unruly and belligerent fans who were kicking their seats and spilling beer on them. After alerting the aisle attendant of the fans’ behavior, Kennedy says he was attacked. The lawsuit describes a bloody beating wherein Kennedy was kicked, punched and stomped on. Stadium security allegedly told Kennedy that they tried to call for help but their radios weren’t working. The lawsuit alleges that the Cowboy’s organzation “failed to take reasonable safety measures” that could’ve prevented the attack, including functioning radios, and failed to protect its fans.” It’s the kind of incident that can be exacerbated by rival matchups like the one Levi’s Stadium in Santa Clara, Calif., is set to host this weekend Keep Reading

Fans reportedly lob Molotov cocktails, fireworks in stands of AEK-Ajax match

Liz Roscher Yahoo SportsNov 27, 2018, 3:09 PM Fan animosity has reportedly turned into violence at a Champions League match in Greece’s Olympic Stadium. AEK Athens FC hosted Dutch club AFC Ajax on Tuesday night, and fans have been spotted throwing what appear to be fireworks, flares, and Molotov cocktails into the stands. According to multiple outlets, AEK Athens fans were responsible for throwing things into the Ajax fan section, but no arrests have been reported.” data-reactid=”29″>No injuries have been reported, but photos show fans bleeding from injuries in the stands, or possibly from clashes with Greek riot police. According to multiple outlets, AEK Athens fans were responsible for throwing things into the Ajax fan section, but no arrests have been reported. Some of these incidents reportedly occurred prior to kickoff, with fans fighting with riot police. The riot police were able to calm the crowd so the game could get underway on time, but there were also reports of similar incidents taking place during the second half of the game. Ajax won the match 2-0.

Man armed with BB gun shoots at theater crowd; No injuries

By – Associated Press – Friday, November 23, 2018 PITTSBURGH (AP) – Authorities say a man armed with a BB gun started firing shots into a crowd outside an entertainment venue in Pittsburgh, but no injuries were reported. The shooting at the Benedum Center for the Performing Arts occurred around 7 p.m. Wednesday, shortly before a performance of “Fiddler on the Roof.” Witnesses say 29-year-old city resident Andre Freeman Jr., who was dressed all in black, began waving a BB gun near the theater entrance and soon started firing at the crowd gathered on the sidewalk. But the site’s chief security officer soon tackled Freeman and held him until police arrived. A motive for the shooting wasn’t immediately known. Freeman faces numerous counts, including risking a catastrophe and discharging a firearm or airgun. It’s not known if he’s retained an attorney.

Man Stabbed During Pusha T Concert in Toronto

By The Associated Press Nov. 21, 2018 TORONTO — One person has life-threatening injuries after a stabbing at a Pusha T concert in Toronto. Toronto Police Constable David Hopkinson said Wednesday three others were treated at a hospital for minor injuries at the Danforth Music Hall late Tuesday. Hopkinson said the patient who was stabbed remains in critical condition. Video on social media shows drinks being hurled onstage toward Pusha T and fights breaking out as some people charge the stage. Hopkinson said someone rushed the stage and several people were injured in resulting melees, but it’s unclear whether the stabbing victim was wounded inside or outside the venue. Police didn’t find out someone was stabbed until they noticed someone with serious stab wounds at a local hospital.

Man charged with bringing gun to Soldier Field during Bears, Vikings game

11/19/2018 ByMatthew Hendrickson @MHendricksonCST | email A 57-year-old convicted felon is facing weapon charges after he allegedly brought a loaded gun to Sunday night’s Chicago Bears game against the Minnesota Vikings. Security at Soldier Field was alerted about the weapon shortly before 7:30 p.m. when Levi Flemister walked through a metal detector at the stadium, Cook County prosecutors said. Chicago police were called after Flemister handed over the .38-caliber revolver loaded with two live rounds. Flemister was charged with unlawful use of a weapon and could also face a charge of being an armed habitual criminal, prosecutors said at a bond hearing Monday at the Leighton Criminal Courthouse. An assistant public defender said Flemister had taken someone else’s coat and did not realize the gun was in the pocket.  Flemister likely would not have tried to walk through security if he was attempting to sneak the gun inside, the defense attorney said. Judge John Fitzgerald Lyke questioned how Flemister did not feel the weight on the gun in his pocket when he put the coat on. The assistant public defender responded by saying that the gun was a lightweight “derringer-style” revolver with only two rounds. Flemister, a life-long resident of Cook County, is Keep Reading

British intel faulted for ignoring red flags prior to bombing at Ariana Grande concert

By Andrew Blake – The Washington Times – Saturday, November 24, 2018 British officials investigating the suicide bombing that killed 22 people attending an Ariana Grande concert at Manchester Arena last year have found multiple failures on the part of U.K. intelligence that could have potentially prevented the deadly terrorist attack from happening. The U.K. Parliament’s Intelligence and Security Committee concluded in a report published Thursday that the MI5 security agency was aware of the suspected suicide bomber, Salman Abedi, for several years leading up to the May 2017 attack. Abedi, 22, initially came to MI5’s attention in late 2010 over his ties to another person of interest, and he remained on the agency’s radar as recently as two months before the attack, the committee’s investigation uncovered. “What we can say is that there were a number of failures in the handling of Salman Abedi’s case and while it is impossible to say whether these would have prevented the devastating attack, we have concluded that, as a result of the failings, potential opportunities to prevent it were missed,” said Dominic Grieve, the committee’s chairman. “MI5 have since admitted that given the information they had on Abedi, they should have done Keep Reading

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