The following resources can help readers understand and appreciate various issues and aspects of patron management.
2007 Crowd Management Best Practices- http://patronmanagement.org/wp-content/uploads/2011/02/2007-Trends-and-Best-Practices-Crowd-Mgt-Report-4.pdf
Barrier research highlighting key strategies for concert/que barriers- http://patronmanagement.org/wp-content/uploads/2011/02/barrier-research.pdf
Alcohol Management presentation from TEAM- http://patronmanagement.org/wp-content/uploads/2011/02/AlcoholMgnt.pdf
Green Guide- Guide to Safety and Sports Grounds- from the UK- http://patronmanagement.org/wp-content/uploads/2011/02/GuidetoSafetyatSportsGrounds.pdf
Usher training, unknown author- http://patronmanagement.org/wp-content/uploads/2011/02/UsherTrainingRPowers.pdf
The following links can provide the reader with significant insight into crowd/patron management resources:
United States Safety Act- https://www.safetyact.gov/
United States Department of Homeland Security- http://www.dhs.gov/files/programs/gc_1259859901230.shtm
Also http://www.dhs.gov/cfsectortraining provides significant resources such as videos on proper bag search techniques.
Buck’s New University The International Center for Crowd Management and Security Studies- http://www.crowdsafetymanagement.co.uk/press/
United Kingdom Crowd Management Association- http://www.ukcma.com/index.htm
European Stadium and Safety Management Association- http://www.essma.eu/default.asp?contentID=1
National Center for Spectator Sports Safety and Security- http://www.sporteventsecurity.com/index.php
ESPN Texting story re: in stadium texting of problem behavior- http://sports.espn.go.com/espn/otl/news/story?id=4603176
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