Newsletters
The following links to our newsletters allow our Patron Leaders, Patron Trainers, associated members, donors, and the general public to learn more about patron management and techniques that can be used to make patrons safer. The goal is to issue the newsletter on a bi-annual basis, and might increase in frequency based on demand and number of items carried in each newsletter.
Other applicable newsletters will also be added if they can help reduce injuries or provide critical information.
http://patronmanagement.org/wp-content/uploads/2011/02/NORA-Newsletter-final.pdf