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Patron Management Institute

The Patron Management Institute (PMI) is dedicated to providing the highest quality training for those front-line staff members who work directly with patrons. The training program was developed by an internationally recognized advisory board specialized in crowd management, facility safety, patron management, and instructional design to make sure each training module addresses specific industry needs. Through undertaking and passing the training program, and subsequent shadowing requirements, employees/students can become Certified in Patron Management (CPM) and become Patron Leaders.

Liverpool reports ticketing cyberattack to data protection regulator

Liverpool reports ticketing cyberattack to data protection regulator Posted by TheTicketingBusiness on 10th August 2018 Liverpool fans have been warned of another potential data breach via the club’s ticketing services. Ahead of the start of the Premier League season later today, the club is writing to a group of supporters who used online and telephone ticketing services in 2012 following unauthorised external access to an employee account. Liverpool has advised the fans to change their passwords. The club has also reported the incident to the police and Information Commissioner’s Office, which regulates data protection in the UK, and launched an internal investigation. The club last month admitted that some season ticket holder information has been stolen from a club email account. While Liverpool said there is no evidence that any supporter accounts have been accessed, it reset online passwords and has issued guidance to those affected. Speaking about the new breach data, chief executive Peter Moore said: “We take privacy and the security of the personal information we hold extremely seriously. Unfortunately, we have determined that recently there has been unauthorised access to an LFC staff account. “Upon discovering the incident, we immediately took steps to ensure that no further Keep Reading

Hackers Reportedly Breach PGA Servers, Demand Bitcoin Ransom

By Joe Lemire / August 9, 2018 Just two days before the PGA Championship, hackers breached the computer servers of the PGA of America, locked officials out of important files for the tournament, and demanded ransom to reinstate access. Golfweek reported the attack and noted that the hackers’ message included a Bitcoin wallet number, although did not specify the ransom amount. A PGA spokesperson declined comment, citing the ongoing nature of the investigation. One source told Golfweek that the golf organization had no intention to meet the demands. The magazine noted that the affected files included creative materials—banners, logos, and signage—for both the PGA Championship at St. Louis’ Bellerive Country Club and the Ryder Cup that begins on Sept. 28 in the Parisian suburbs. The hackers’ message read, in part: “Your network has been penetrated. All files on each host in the network have been encrypted with a strong algorythm [sic].” SportTechie Takeaway The impact of Russian hackers on the 2016 national elections broadly increased awareness of the need for cybersecurity. Sports had a hacking crisis that same year when confidential information in the World Anti-Doping Agency database was stolen and released. Last month, Fenway Park hosted a panel on Keep Reading

Hundreds Injured After Platform Collapses At Spain’s O Marisquiño Festival

August 15, 2018 Olivia Perreault While concertgoers gathered around to see a rap artist at O Marisquiño Festival in Vigo, Spain this past Sunday night, part of the wooden platform collapsed, injuring more than 300 people. During rapper Rels B’s first song on stage, he told the crowd to jump, and suddenly, the wooden platform gave way. “The floor [of the platform] dropped like a lift. It was a matter of five seconds,” Aitana Alonso told a local newspaper. “It broke and we all fell. People fell on me. I had trouble getting out. I was trying to get out and skidded, my foot got stuck, in the water. I got it out. A boy gave me his hand and I got out. I felt paralysed and [then] I left. There was a girl with blood on her head.” According to witnesses, there were scenes of panic as concertgoers tried to scramble off the platform, some falling into the sea. Several emergency teams were at the scene and attended the injured while divers went into the sea to make sure no one was trapped underneath the structure. “Suddenly everyone disappeared and everyone was trampling on everyone else as they tried to Keep Reading

‘A stunt’: Outrage builds over MGM Resorts’ decision to sue victims of Las Vegas massacre

John Bacon, USA TODAY Published 11:37 a.m. ET July 17, 2018 A lawsuit filed by MGM Resorts International, owner of the Las Vegas hotel from which Stephen Paddock fatally shot 58 people and wounded hundreds, is drawing outrage from survivors of the deadliest mass shooting in U.S. history. The suit filed against hundreds of the victims of the rampage Oct. 1 outside the Mandalay Bay hotel claims the entertainment giant has “no liability of any kind.” MGM said in a statement the filing was meant to provide a “timely resolution” for shooting victims who sued or will sue in the aftermath of the attack during the Route 91 Harvest Festival. MGM said litigation filed against it “must be dismissed.” “The unforeseeable events of October 1st affected thousands of people in Las Vegas and throughout North America,” MGM Resorts spokeswoman Debra DeShong said in a statement. “From the day of this tragedy, we have focused on the recovery of those impacted by the despicable act of one evil individual.” More: ‘There’s people shot everywhere!’: Las Vegas shooting 911 calls released More: Documents detail terror, chaos during deadly Las Vegas shooting rampage Brian Claypool, a survivor of the rampage who represents 75 survivors and victims’ family members, Keep Reading

‘ABSOLUTE CHAOS’ Eminem fans ‘trampled

‘ABSOLUTE CHAOS’ Eminem fans ‘trampled on and left struggling to breathe’ after thousands of concert-goers bags ‘dumped on floor’ after Twickenham gig Tom Rosher witnessed people being ‘trampled on’ as others rushed to collect their belongings at Twickenham Stadium, West London Exclusive By Aletha Adu 15th July 2018 EMINEM fans were trampled on in chaotic scenes after thousands of bags were “dumped on the floor” for concert-goers to collect after the show. Fans who flocked to London’s Twickenham Stadium on Saturday night said security officials sparked a violent free-for-all with people’s belongings after the concert. A sea of Eminem fans left waiting for at least 90 minutes, after finding their belongings ‘dumped on the floor’, before chaotic scenes Tom Rosher, 21, from West London, witnessed people being “trampled on” and “left struggling to breathe” as others rushed to collected their belongings which were left open to theft. He told Sun Online: “People were being pushed against fences, people were being trampled on, while some were falling over left, right and centre. “Other people were struggling to breathe, it was absolutely mental. A huge guy used my girlfriend as a leaning post as he forced himself past hundreds to get to his belongings. “The officials Keep Reading

Gunfire Erupts At New Jersey Arts Festival; 22 Wounded

6/17/2018 By: Associated Press Gunmen opened fire at an all-night arts and music festival early Sunday morning, sending people running over each other in the scramble to safety, authorities said. One suspect was killed and 22 people, including two suspects, were injured. Of 17 people treated for gunshot wounds, four of them, including a 13-year-old boy, were critically injured but three had been upgraded to stable by evening, leaving only one man believed to be a suspect in critical condition, Mercer County Prosecutor Angelo Onofri. The shots rang out around 2:45 a.m. Sunday as an estimated 1,000 or more people were attending the Art All Night Trenton festival that showcases local art, music, food and films. Onofri said numerous fights inside and outside had prompted police to tell organizers that the event needed to be shut down because “there was a report that the mood inside the venue had been changing.” Organizers were in the process of doing that when the shooting started, he said. Authorities believe several neighborhood gangs had a dispute at the venue, and multiple suspects began shooting at each other, with police returning fire, Onofri said. Tahaij Wells, 33, the suspect who was killed, had recently Keep Reading

1 Dead At Bonnaroo; Dozens Treated For Heat-Related Issues

Monday, 6/11/2018 By: Associated Press Officials say a person has died while attending the Bonnaroo Music and Arts Festival in Tennessee. News outlets report Coffee County Sheriff Steve Graves confirmed a body was found Friday morning at a festival campground. Coffee County sheriff’s spokesman Lucky Knott says officials are investigating the cause of death but foul play is not suspected. Officials did not release the person’s name. Graves said dozens of people have been treated for heat-related issues at the festival that began Thursday in Manchester and runs through Sunday. https://www.pollstar.com/article/1-dead-at-bonnaroo-dozens-treated-for-heat-related-issues-135642

Woman jailed after allegedly setting fires at Kauffman Stadium

Woman jailed after allegedly setting fires at Kauffman Stadium June 6, 2018 by Post Staff 0 Comments KANSAS CITY — Law enforcement authorities are investigating a suspect who allegedly set fires inside Kauffman Stadium early Wednesday. Just before 5a.m. Wednesday, officers were dispatched to Kauffman Stadium at 1 Royal Way in regard to an EMS call, according to Darin Snapp with KCPD. A stadium security officer told police that just after 4:30 a.m. he made contact with a woman later identified as 31-year-old Bridget L. Depriest who had unlawfully entered the stadium. The security officer noticed her on the field with a flashlight and made contact with her. Depriest told security she had been in the park since approximately 8 a.m. Tuesday and had entered through a gate on the southeast side of the stadium. She stated she had been there all day and had walked the field and stadium. The security officer stated there was what appeared to be trash and a bag out on the field. He told the woman to collect it and leave. After collecting the items and putting them in a bag she left them by the south side dugout. The security officer showed police Keep Reading

Tyson Fury vs Sefer Seferi crowd fight

Tyson Fury vs Sefer Seferi crowd fight: Shocking moment huge brawl breaks out during Manchester Arena bout Patrick Grafton-Green  6/11/18 This is the shocking moment a huge brawl broke out in the crowd during Tyson Fury’s boxing comeback against Sefer Seferi. Footage has emerged on social media of a large group out of their chairs and throwing punches during the bout at Manchester Arena. The scuffle broke out with about one minute to go in the second round of the much anticipated fight, and both boxers seemed visibly distracted as it unfolded. By round three the brawling is understood to have died down after arena security moved in. https://www.standard.co.uk/news/uk/shocking-moment-huge-brawl-breaks-out-during-tyson-fury-vs-sefer-seferi-fight-at-manchester-arena-a3859481.html

Exclusive: Blacklisted Fan Bypasses Russia’s World Cup Security System

By Reuters May 25, 2018 MOSCOW — A soccer fan blacklisted by Russian authorities for bad behavior was granted a document allowing him to attend World Cup matches, while several other fans have skirted a stadium ban, Reuters has found. Russia has vowed to crack down on crowd unrest ahead of the World Cup, to be held from June 14 to July 15, and to weed out troublemakers by screening fans. However, documents seen by Reuters show that Pavel Cherkas, a 32-year-old fan who was blacklisted last year for being drunk at a match, applied for and received a World Cup fan ID after the ban had taken effect. Cherkas, who has attended matches despite being banned by the Interior Ministry, showed Reuters his World Cup fan ID, a document that is mandatory to attend matches and proves he has been approved by Russian authorities. After Reuters asked the Ministry of Communications and Mass Media, which oversees the fan ID program, how a blacklisted fan was cleared to attend the World Cup, Cherkas was informed his ID had been revoked, without explanation. The ministry said a fan ID can be canceled to ensure security or public order, or if it Keep Reading

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