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Patron Management Institute

The Patron Management Institute (PMI) is dedicated to providing the highest quality training for those front-line staff members who work directly with patrons. The training program was developed by an internationally recognized advisory board specialized in crowd management, facility safety, patron management, and instructional design to make sure each training module addresses specific industry needs. Through undertaking and passing the training program, and subsequent shadowing requirements, employees/students can become Certified in Patron Management (CPM) and become Patron Leaders.

Liverpool calls for investigation into ‘unacceptable’ treatment of fans

Posted by Bradley Rial on 30th May 2022 Liverpool Football Club has called for a formal investigation to be carried out over the “unacceptable” treatment of its supporters during Saturday’s UEFA Champions League final at the Stade de France. Kick-off for Liverpool’s match against Real Madrid was delayed by more than half an hour as thousands of fans remained outside of the stadium. Videos circulated on social media showed police using pepper spray and tear gas as fans tried to scan their tickets at the Stade de France turnstiles. Some supporters had been queueing for hours and were still outside of the ground at 9pm local time, when the match had been due to kick off. In a statement, Liverpool said it was “hugely disappointed” at the stadium entry issues and the breakdown of the security perimeter that Liverpool fans faced at the stadium. “This is the greatest match in European football and supporters should not have to experience the scenes we have witnessed tonight,” the statement said. “We have officially requested a formal investigation into the causes of these unacceptable issues.” UEFA has claimed that, in the lead-up to the game, turnstiles at the Liverpool end became blocked by Keep Reading

Stampede at Barclays Center leaves 18 people injured after reports of active shooter

Matt Johnson- 5/29/22 Brad Penner-USA TODAY SportsA boxing match between Devonte Davis and Rolando Romero at the Barclays Center became a moment of terror for fans early Saturday morning after a stampede broke out following reports of an active shooter. The incident happened around 1 a.m. EST following the fight, with cameras still recording as people left the Barclays Center. According to the New York City Police Department, that’s when fans in attendance heard a “sound disturbance” inside the arena that some believed to be a gunshot.

Agency: 1 dead, 7 injured in Oklahoma festival shooting

Authorities say a 26-year-old man has been taken into custody after one person was killed and seven people were injured in a shooting at an outdoor festival in eastern Oklahoma Video byNam Cho ByThe Associated Press May 29, 2022, 7:25 PM 2:18 Deadliest mass shootings in recent US history Students stage walkouts to protest gun violence Students from around the country left their classrooms Thursday to bring increased awareness to mass shootings in schools. TAFT, Okla. — Authorities said a 26-year-old man was in custody after one person was killed and seven people were injured in a shooting early Sunday at an outdoor festival in eastern Oklahoma, where witnesses described frantic people running for cover amid gunfire. An arrest warrant was issued for Skyler Buckner and he turned himself in to the Muskogee County sheriff’s office Sunday afternoon, the Oklahoma State Bureau of Investigation said in a statement. OSBI said that those shot at the Memorial Day event in Taft, located about 45 miles (72 kilometers) southeast of Tulsa, ranged in age from 9 to 56. A 39-year-old woman was killed, OSBI said. The injuries of those wounded were considered non-life-threatening. OSBI had earlier said two juveniles were injured in Keep Reading

Fake Tickets for Festival

Scalpers offer fake Meron festival tickets, subverting new safety measures – report Ticket sellers say they can provide passes for Lag B’Omer event even if site is full; claim to also have tickets circumventing time limits imposed in wake of 2021’s deadly crush By TOI staff 17 May 2022, 11:57 am Police officers guard ahead of the Lag B’omer festival, at the Tomb of Rabbi Shimon bar Yochai, in Meron, northern Israel on May 15, 2022. (David Cohen/Flash90) Ticket scalpers are offering forged passes to this year’s Lag B’Omer festival at Mount Meron to bypass strict attendance limits being imposed after 45 people were killed in a crush at the site last year, the Kan public broadcaster reported Monday. The Jewish festival of Lag B’Omer begins on Wednesday night. Hundreds of thousands of revelers typically visit Mount Meron, home to the mountaintop gravesite of second-century sage Rabbi Shimon bar Yochai, for an annual daylong pilgrimage marking his death. After the disaster at the site last year, no more than 16,000 people at a time will be allowed in and around the tomb complex on Wednesday-Thursday, according to regulations drafted by the Justice Ministry, the Religious Affairs Ministry and the police. Keep Reading

Bucks Evaluate Deer District Security After Shootings

Andy Berg, 5/17/22 Athletic Business The Milwaukee Bucks are reassessing their safety and security protocols for the outdoor Deer District viewing area after a series of shootings last Friday during Game 6 of the NBA Eastern Conference semifinals against the Boston Celtics. The shootings, which left 21 people injured, prompted the team to cancel its Game 7 watch party in the Deer District. “I think a very rational decision was to cancel it and really focus on debriefing what had happened, how do we move forward, what are the real operational decisions to make and safety decisions to make before we open back up a watch party,” Milwaukee Bucks president Peter Feigin said Monday, according to the Milwaukee Business Journal. The Deer District was a prominent feature in the Bucks’ 2021 run to the NBA Championship, hosting up to 65,000 fans in and around the space. Feigin said the Bucks’ first priority is to create a safe space for employees and fans. “We created a perimeter. We didn’t have direct issues in the Deer District with our scanned audience, but this is a bigger picture element of we need Milwaukee to be a safe place for families, for tourists, for businesspeople, Keep Reading

Yet Another Youth Sports Facility Sees Gun Violence

Paul Steinbach, 5/2/22 Athletic Business At least three people were injured Sunday when gunfire erupted near a middle school athletic field in Virginia, marking the third time in seven days that a shooting has occurred near youth sports facilities across the country. As reported by ABC News, the latest incident unfolded Sunday morning near Benton Middle School in Manassas, Va., about 30 miles southwest of Alexandria, according to the Prince William County Police Department. Police said a youth flag football game was underway when the gunfire erupted. Three gunshot victims were taken to area hospitals, but their ages and conditions were not immediately released. The circumstances of the shooting are under investigation. No arrests were reported, but police said officers had secured the scene. “For those who reside near Benton Middle School, please stay in your homes until we have further updates,” Prince William County supervisor Yesli Vega said in a statement on Facebook. The shooting came just three days after nearly two dozen shots were fired near a high school baseball game in Chicago, prompting players on the field to drop to the ground and others to dive for cover. The shooting occurred just after 5 p.m. on Friday during a Keep Reading

NBA continues to see issues with fan behavior

5/11/22- SBJ- The NBA for decades has “thrived by packing fans and superstars into tight spaces, creating the best game atmosphere of any pro sports league,” but over the past couple of weeks, four stars have “publicly complained about fan behavior,” according to Michael Rosenberg of The NBA “thinks it has mechanisms in place to keep game atmospheres hot instead of explosive.” But players “need to believe those mechanisms work” and that they “are enough.” The NBA has “emphasized” to players in recent years the option to “tell security and have the fans kicked out.” But some believe that when fans heckle, players “should respond in kind.” The standard for players is, and “always has been, higher than the fans who pay to get in to watch.” If fan heckling “gets out of hand,” the player “has to tell security.” If players are “no longer satisfied with that kind of resolution,” NBA Commissioner Adam Silver “needs to recognize it and be proactive in addressing it.” Fan-player conflicts are “not a new problem,” and the league is “actually much better at dealing with it than it used to be.” These days, many teams “ban fans for long periods of time” and Keep Reading

Mexican soccer league suspends all Sunday matches after fan riot

Jack Baer Sat, March 5, 2022, 11:00 PM Jack Baer ·Writer Sat, March 5, 2022, 11:00 PM Supporters of Atlas fight with supporters of Queretaro during a soccer match Saturday. (Photo by EDUARDO GOMEZ / AFP) Warning, the following article contains video of disturbing and graphic violence. A Mexican soccer match between Querétaro and Atlas ended in horrifying fashion on Saturday, with a massive fan riot. The Liga MX match was suspended and not resumed after pausing in the 60th minute. Fans could be seen fighting across Querétaro’s Estadio Corregidora, from the stands to on the field. Some images, which Yahoo Sports is not sharing, showed multiple bodies lying motionless on the ground. TV Azteca’s David Medrano Felix later reported an initial death toll of 17, which remains unofficial as authorities sort out the aftermath. An official report claimed 44 people had been wounded, with two serious cases and none dead. A different report from the body governing emergency services had the number of wounded at 22, all men. – ADVERTISEMENT – Jalisco governor Enrique Alfaro himself said there had been no deaths Saturday night. Liga MX president Mikel Arriola tweeted out a statement denouncing the violence, which roughly translated Keep Reading

Apparent beating of 49ers fan was kept secret for days, raising questions as Super Bowl nears

Hayley Smith, Richard Winton, Harriet Ryan Thu, February 3, 2022, 5:22 PM Officials faced mounting questions Thursday about why they didn’t inform the public about the apparent beating of a San Francisco 49ers fan outside SoFi Stadium on Sunday and whether more security measures are needed before the Super Bowl. It took three days and an inquiry from The Times before authorities in Inglewood acknowledged the incident, which left 40-year-old restaurant owner Daniel Luna in a medically induced coma. Luna was found bleeding in a stadium parking lot just after 4 p.m. Sunday, about half an hour into the NFC championship showdown against the Rams, yet it remains unclear who made the 911 call that ultimately resulted in his transport to Harbor-UCLA Medical Center. It’s also not been established when law enforcement was informed of the incident. Inglewood police said they launched their investigation around 7 p.m. after emergency room personnel noted assault injuries on Luna and summoned officers. But the L.A. County Fire Department said law enforcement was at the scene of the apparent attack hours earlier when paramedics arrived. – ADVERTISEMENT – Some experts said the timing of the incident — weeks before the nation’s attention turns to Keep Reading

AFCON: Report into deadly stadium crush will focus on who closed gate that led to loss of lives

By Aleks Klosok, Joel Kouam and Mitchell McCluskey, CNN January 25, 2022 Douala, Cameroon (CNN)The president of the Confederation of African Football (CAF) has said a report into a stadium crush in the Cameroonian capital of Yaoundé will center on who closed the gate at the Olembe Stadium. At least eight people were killed and 38 injured in Monday’s incident during the Africa Cup of Nations (AFCON) game between Cameroon and Comoros. The crush occurred at the south entrance of the stadium as fans attempted to watch the round of 16 match, which ended in a 2-1 victory to Cameroon. “If [the gate] was open, [spectators] would have walked through and it was closed for inexplicable reasons,” CAF president Patrice Motsepe said during a press conference on Tuesday. “If that gate was open as it was supposed to we wouldn’t have had this loss of life.” Motsepe also vowed that such an incident will “never happen again” at an AFCON tournament, adding that “there were things that should have been foreseen.” A purse is seen on the ground in the aftermath of Monday’s crush. He said: “There is zero tolerance, absolute zero tolerance in the circumstances which could result in Keep Reading

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