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Patron Management Institute

The Patron Management Institute (PMI) is dedicated to providing the highest quality training for those front-line staff members who work directly with patrons. The training program was developed by an internationally recognized advisory board specialized in crowd management, facility safety, patron management, and instructional design to make sure each training module addresses specific industry needs. Through undertaking and passing the training program, and subsequent shadowing requirements, employees/students can become Certified in Patron Management (CPM) and become Patron Leaders.

At least 12 dead in stampede at El Salvador stadium

May 20 (Reuters) – At least 12 people died and an unspecified number were injured in a stampede at a soccer stadium in El Salvador on Saturday, the Central American country’s government said. Alianza FC and Club Deportivo FAS were playing the second leg of their playoff quarter-final game at the Cuscatlan stadium in San Salvador, the country’s capital, when play was suspended after a stampede broke out in the general section. The venue is one of the largest stadiums in Central America and has an official capacity of more than 44,000 fans. “The Salvadoran Football Federation deeply regrets the events that occurred at the Cuscatlan Stadium,” the organisation wrote on Twitter. “It also expresses solidarity with the relatives of those affected and deceased in this incident.” The federation added that they would immediately request a report on the incident while also suspending the tournament after Saturday’s events, calling for a meeting with the Security Commission of Sports Venues on Sunday. Soccer’s world governing body FIFA lamented the events and said a minute’s silence would be held before Sunday’s four matches at the U-20 World Cup in Argentina. [1/4] A fan is attended to in an ambulance following a stampede Keep Reading

New York State Approves Spectator Behavior Policy

New York State Approves Spectator Behavior Policy Andy Berg May 22, 2023 The New York State Public High School Athletic Association has approved a new spectator sportsmanship policy that will go into effect at the start of the 2023-24 school year. The three-tiered policy established guidelines for the discipline and reprimanding of poor behaviors by spectators. The behaviors range from verbal harassment to racist and sexist behavior to harassment of players, coaches or officials. NYSPHSAA executive director Robert Zayas said the policy has been debated for at least the last two years. “As we’ve seen spectator behavior decline, we realized the need to give some support to athletic administrators and site supervisors, to take action against fans that are making the student-athlete experience unsafe,” Zayas told The Buffalo News. “At times, sportsmanship is an issue at games and at events, and it’s not fair to the student-athletes. What this policy does, it gives the athletic director and site supervisors a policy to go off. “In the past, this was done on a case-by-case basis. If one school did it, another school took a different tack. This formalizes what the process is.” The NYSPHSAA policy outlines three levels of discipline. A first Keep Reading

Texas A&M Texarkana Baseball Player Shot During Game

Texas A&M Texarkana Baseball Player Shot During Game Paul Steinbach May 1, 2023 Texarkana police are searching for two men after a Texas A&M University Texarkana baseball player was shot during a game Saturday against the University of Houston-Victoria. As reported by Texarkana’s NBC affiliate KTAL, felony warrants have been issued for Kamauri Butler, age 17, for aggravated assault, and Demarco Banks, age 20, for deadly conduct. Police said they received several calls of shots fired on Saturday at approximately 5:30 p.m. Soon after, a 911 call described a baseball player at the park had collapsed and may have been shot. According to Scripps News, he was standing in the bullpen when hit by a bullet fired several hundred feet away by one of the men shooting at the other. Additional reporting indicated that the ballpark’s P.A. announcer said, “Shots fired! Shots fired!” The several hundred people in attendance, including Boy Scouts, scrambled for cover. UHV Athletic Director Ashley Walyuchow released the following statement Saturday, as reported by the Victoria Advocate in Victoria, Texas. “At around 5:30 this afternoon a shooting occurred in Texarkana near the park where our baseball team was playing Texas A&M-Texarkana. “All of the UHV student-athletes Keep Reading

‘Significant missed opportunity’ to prevent Manchester Arena attack, report finds By Bradley Rial | 02 March 2023 The third volume of an inquiry into the 2017 Manchester Arena attack has found that there was a significant missed opportunity by MI5 to take action that might have prevented the disaster. The report by inquiry chairman Sir John Saunders stated that it is not possible to reach any conclusion “on the balance of probabilities or to any other evidential standard” as to whether the attack would have been prevented. However, the report added that there was a “realistic possibility that actionable intelligence” could have been obtained which might have led to actions preventing Salman Abedi carrying out the attack. The attack, which killed 22 people, took place on May 22, 2017 following an Ariana Grande concert at the arena. The third volume of the inquiry, which has been released today (Thursday), details Saunders’ findings and recommendations on radicalisation and preventability surrounding the attack. The report states that the reasons for the “significant missed opportunity” included a failure by a Security Service (MI5) officer to act swiftly enough. The inquiry also identified problems with the sharing of information between the Security Service and Keep Reading

Two women killed in stampede at GloRilla concert in Rochester

Two women are dead and another critically injured when a large crowd surged in early March following a concert at the Main Street Armory in Rochester. Three women were taken by ambulance to a local hospital, where one of the three was pronounced dead, according to Rochester police.  On Monday evening, another woman, whom police did not identify, died. Earlier in the day, police had said that two 35-year-old women, one from Syracuse and the other from Rochester, were in critical condition with life-threatening injuries.  Seven additional concert-goers were dropped off by private vehicles at area hospitals with injuries that were not considered life-threatening, but were related to the same incident, police said. Just after 11 p.m. Sunday, after a concert featuring musicians GloRilla ended, concert-goers were leaving the venue when the crowd started to surge and rush toward the exit, said Rochester Police Chief David Smith. There were reports of individuals hearing what they believed to be gunshots inside the venue causing the crowd to panic.”

Calls for Arena Security Probe Following Fatal Stabbing at HS Tournament

Calls for Arena Security Probe Following Fatal Stabbing at HS Tournament Paul Steinbach Feb 22, 2023 Trenton, N.J., officials are calling for an investigation into security measures at an arena where a man was fatally stabbed last week during a high school basketball tournament. As reported by The Associated Press, Mercer County prosecutors say Khalil Glanton, 23, of Trenton, was stabbed multiple times at the CURE Insurance Arena in Trenton at about 8:30 p.m. Thursday and was pronounced dead at a hospital shortly afterward. Two brothers — Kareem Finney, 25, and Kahli Finney, 20, both of Trenton — have been charged with first-degree murder and third-degree possession of a weapon for an unlawful purpose, authorities announced Tuesday. The Trenton City Council, which said Monday that most of its members were at the game, called for “a full and thorough investigation” by the county improvement authority into security measures that night and throughout the tournament. The council also wants Trenton police to investigate “any possible security breakdowns or breaches.” Mayor W. Reed Gusciora earlier called for the county to look into security breaches at the arena, saying officials must ensure adequate training for all county personnel “who operate a metal detector.” Gusciora Keep Reading

Crowd Crush Ensues Outside Purdue’s Mackey Arena as Students Wait for Ticket Giveaway

Andy Berg Feb 8, 2023, Athletic Business Purdue students and university officials are speaking out after a crowd crush ensued Sunday outside Mackey Arena as students waited for hours to receive men’s season basketball tickets. Two students were treated for minor injuries in the aftermath of the incident, which took place outside Mackey ahead of a women’s basketball game. University president Mung Chiang released a statement on Twitter saying procedures for the annual event will change going forward. “Crowd management should’ve been much better,” Chiang wrote. “Purdue Athletics will shift to electronic methods for safe and fair allocation of golden tickets in the future … crowd management training will be updated for all units and ticketing third parties: Safety First.” Chiang also said that there will be more “Golden Tickets” for those who waited in line but did not received their season tickets for the men’s basketball season. Gabe MacPhail, who waited in line for eight hours Sunday in hopes of receiving a golden ticket, said preparations for the giveaway felt inadequate. “They really didn’t have any proper crowd control,” he told News 18. “There really wasn’t any line management until later when, you know, police started showing up and university Keep Reading

Vermont man dies after brawl during middle school basketball game

The Washington Post Des Bieler Thu, February 2, 2023 at 4:19 AM CST·3 min read A 60-year-old man died this week shortly after participating in a brawl that broke out during a middle school basketball game, Vermont State Police said Wednesday. Russell Giroux of Alburgh, Vt., was said to have been brought to a hospital in St. Albans City, Vt., where he was pronounced dead. According to the VST, his body will be brought to the Office of the Chief Medical Examiner in Burlington to determine the cause and manner of his death. Subscribe to The Post Most newsletter for the most important and interesting stories from The Washington Post. Police described Giroux as a participant in a melee that unfolded Tuesday after attendees rushed the court during a seventh-/eighth-grade game between Alburgh and St. Albans City. Per the VST, police were called to the Alburgh Community Education Center just before 7 p.m. for “a report of a large fight involving multiple spectators.” When officers arrived, the fight had ended and some of the participants had left, including Giroux. He subsequently sought medical attention, and an ambulance took him to the hospital. According to Burlington station WCAX, video of the Keep Reading

Court Finds Live Nation Not Responsible for Fatal Backstage Shooting at 2014 Young Jeezy Concert

Thania Garcia,  Jan. 26, 2023 The California Court of Appeal has decided Live Nation is not legally liable for the death of Eric Johnson, Jr., a Bay Area event promoter who was shot and killed during rapper Young Jeezy’s Under the Influence of Music tour in 2014. According to the Tuesday ruling obtained by Variety, Live Nation had enough admissible evidence to establish that the shooting in the backstage area of the San Fransico venue “was not reasonably foreseeable,” meaning “they had no duty to prevent the third-party criminal attack on [Johnson].” Johnson’s family had previously accused Live Nation of being legally negligent, citing that the entertainment company failed to provide enough security measures to prevent the shooting. The court ultimately decided the attack was not the kind of foreseeable occurrence that Live Nation is legally required to provide preventative measures for, as the family had suggested. Related Stories VIP+ What Buzzy Sundance Buys Say About Struggling Specialty Film Market Mirror Concert Incident: Hong Kong Files 15 Charges Against Contractors “Based on reports from prior stops on the Under the Influence Tour, Live Nation’s security team anticipated a difficult crowd,” the ruling states. “The reports showed fights had occurred in Keep Reading

Turning Down the Heat: Addressing Spectator Anger at Interscholastic Athletic Events

Dec 29, 2022 The vitriol that permeated American life over the past decade has percolated into our schools  — in particular, at after-school sporting events attended by the public. Anger toward officials, coaches and even student-athletes is on full display on a nightly basis in gymnasiums and stadiums. In some scenarios, the toxicity of spectators has manifested as violence or threats against others before, during and after contests. Attending to the security of participants, officials and spectators drains the time, energy and resources of school officials whose basic goal is to provide a fun and enjoyable athletic experience for students. The challenge of providing a safe environment for conducting after-school activities has only been exacerbated by the ongoing COVID-19 pandemic. High school athletic directors and other administrative personnel found themselves as nightly arbiters in the national political debate about First Amendment rights regarding masking and vaccination requirements at state-mandated gatherings. They are also tasked with managing interactions – and people – in situations for which they have no experience or formal training, yet in a setting (the American school) for which they are responsible. Now is the time for those people entrusted with managing high school athletic events to be Keep Reading

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