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Patron Management Institute

The Patron Management Institute (PMI) is dedicated to providing the highest quality training for those front-line staff members who work directly with patrons. The training program was developed by an internationally recognized advisory board specialized in crowd management, facility safety, patron management, and instructional design to make sure each training module addresses specific industry needs. Through undertaking and passing the training program, and subsequent shadowing requirements, employees/students can become Certified in Patron Management (CPM) and become Patron Leaders.

Alabama fan shoots Auburn fan over which team is better, police say

Alex ScarboroughESPN Staff Writer Nov. 16, 2017 An argument between an Alabama and Auburn fan Monday over which team is better escalated to the point of gunfire, Mobile (Alabama) Police said. According to police, the Alabama fan shot the Auburn fan outside of an Extenda Suites motel around 7 p.m. on Monday. “The male subject got mad, pulled out a firearm and struck the victim in the thigh and fled,” the police report said. Mobile Police arrested 28-year-old Rodney Alexander on Thursday night on a charge of first-degree assault. The victim’s condition was unknown as of Thursday afternoon. No. 1 Alabama and No. 6 Auburn are set to play in the rivalry game known as the Iron Bowl on Nov. 25. The winner will move on to play in the SEC championship game the following weekend and with a win could find itself with a spot in the College Football Playoff. http://www.espn.com/college-football/story/_/id/21436815/fan-shot-alabama-crimson-tide-auburn-tigers-better-spat

Edmonton terror attacks: suspect was known to Canadian security services

The Guardian Canadian police have arrested a Somalian man suspected of stabbing an officer and deliberately ramming pedestrians during a high-speed chase in a rented truck, injuring four in what Prime Minister Justin Trudeau denounced as a “terrorist attack”. Authorities in Edmonton confirmed the 30-year-old had applied for asylum and was known to the security services following a complaint in 2015. “There was insufficient evidence to pursue terrorism charges,” Marlin Degrand, of the Royal Canadian Mounted Police said at a press conference, adding: “The suspect was not deemed to pose a threat to Canada.” Police declined to identify the man because he had not yet been charged, saying the pending charges included terrorism and five counts of attempted murder. The arrest early on Sunday came after an officer was run over outside a football game and attacked with a knife. Hours later, a U-Haul van injured four other people after swerving into pedestrians in a second attack police believe is related. advertisement The recovery of an Islamic State flag from one of the vehicles used in the attacks had led police to pursue the incidents as an act of terrorism. Edmonton police chief Rod Knecht said officers took a suspect Keep Reading

Safety & Security Leaders Offer Recommendations For Tech And Event Staff Safety

October 20, 2017 by R.V. Baugus, IAVM #loumarciani, #markherrera, #russsimons, IAVM By Russ Simons, Mark Herrera, and Dr. Lou Marciani The recent events in Las Vegas have identified an area of public assembly facility event operations that involves technical production and event support personnel who need more direction, and we may not be providing all of the information necessary. In our opinion, this issue requires an industry wide response, which is why we have joined together. This communication is intended to provide some initial direction to facilities of all types, including Arenas, Convention Centers & stadiums, as well as fairs and festivals of all sizes. You can expect that the issues surrounding information, training and response to recent events by public assembly professionals will be included in our continuing commitment to improvement in all areas of Safety and Security in our facilities and at our events. Questions have been raised about the recommended protocols for technical production and event support personnel who are not regular staff at our facilities and events and how to improve their responses to an emergency situation. An example is the procedure used to educate and inform visiting teams in many professional sports environments where a Keep Reading

San Francisco 49ers Experiment With TSA Pre✓ Technology

Artificial Intelligence, NFL, Technology October 23, 2017October 23, 2017 Jen Booton The San Francisco 49ers became the second NFL team to launch a multi-year partnership with the parent company of TSA Pre✓. Borrowing from the same technology that the Jets recently implemented to enhance the fan experience, the 49ers teamed up with IdentoGO by IDEMIA to launch a pilot program centered around fan biometrics. To kick off the partnership, fans on Sunday heading into Levi’s Stadium to watch the Dallas Cowboys rout the 49ers were given access to expedited TSA Pre✓ enrollment opportunities outside Levi’s Stadium. It will be available at every home game this season. Over time, however, the partnership will prove much more expansive, with the team and IdentoGO experimenting with a range of technologies to streamline fan entry into Levi’s Stadium and bolster security using biological identifiers such as retina or fingerprint scans. The two will also partner on ways to use the technology to enhance fan rewards programs and other in-stadium experiences, including potentially implementing cashless and contactless payments for concessions and merchandise, as well as potentially using biometrics to identify and reward super fans or season ticket holders. “We’re always looking for innovative ways to Keep Reading

School District to Restrict Carry-Ins at Football Games

by Matt Bise October 2017 Copyright 2017 The Post and Courier All Rights Reserved Post & Courier (Charleston, SC) In what is being called a proactive measure that is part of an ongoing safety initiative, the Berkeley County School District piloted a “Clear Bag or No Bag” entry procedure for those attending high school football games at Goose Creek High School starting with the game Friday against visiting Fort Dorchester. The statement released by the district Oct. 2 said the new rule will take effect on Oct. 6 and would advance district security and safety measures. “Implementing the ‘Clear Bag or No Bag’ entry procedure allows staff and on-site law enforcement to quickly and easily identify prohibited items thus reducing delays that result from traditional bag searches,” said Tim Knight, BCSD Safety and Security Coordinator. “We want our fans and guests to enter and enjoy our facilities with the peace of mind that we are taking proactive steps necessary to ensure their safety and the safety of their families.” The statement does not mention a specific threat but said Goose Creek High is the best place to begin the new district wide safety initiative. “As Goose Creek High School is Keep Reading

In Las Vegas, Concert Security Met a New Threat: Aerial Assault

By REGGIE UGWU and JOE COSCARELLIOCT. 3, 2017 It was a “watershed” attack, “one in a million,” an all-but-unforeseeable “black swan.” In the aftermath of the mass shooting at the Las Vegas country music festival, event security professionals — many with years of experience thwarting bad actors in bustling crowds — are characterizing the ambush in darkly exceptional, almost fatalistic terms. But they are also reckoning with ever-changing threats in their field after the aerial assaults that killed at least 59 people and injured more than 520 on Sunday. The specter of calamity is especially worrisome for open-air events in urban environments — including the Austin City Limits music festival, which begins Friday in a Texas park and is now undergoing renewed security assessments. “There is no manual for this,” said Chris Robinette, the president of Prevent Advisors, a security subsidiary of Oak View Partners, a company that advises sports and entertainment venues like Madison Square Garden. “It is a dynamic process that requires promoters, venue managers, local authorities and other stakeholders to work together.” Ever since the Sept. 11 attacks, standard security protocol at concerts, festivals and other large entertainment events has become increasingly sophisticated, mirroring the mainstream adoption Keep Reading

Police announce they’ve arrested Panthers fan for assault

Frank Schwab,Shutdown Corner Fri, Oct 13, 2017 The Carolina Panthers and the Charlotte-Mecklenburg Police Department worked quickly to arrest a man seen in a shocking video sucker punching another fan during Thursday night’s game. The CMPD announced Friday evening that Kyle Adam Maraghy was charged with simple assault and was being brought to jail. The video of a Panthers fan punching another fan during the game went viral on Friday. The team announced Friday it had identified the perpetrator in the video and was working with the CMPD. The authorities said on Friday afternoon they had a suspect. This isn’t the first time we’ve seen a video of violence in the stands of an NFL game. It is reassuring that the team and law enforcement took the incident quite seriously and worked rapidly to make an arrest. Hopefully that deters the next NFL fan fight in the stands. https://www.yahoo.com/sports/police-announce-theyve-arrested-panthers-fan-assault-223242047.html

29 injured after safety barriers collapse in French soccer stadium

At least 29 people were injured, including five seriously, when safety barriers collapsed at a French Ligue 1 game between Amiens and Lille on Saturday, local authorities and match officials said leading to the match being abandoned. Television pictures showed dozens of Lille supporters falling on top of each other after a barrier at the Stade de la Licorne broke seconds after Lille scored in 15th minute of the local northern derby match. Police sources said the total number of injuries were still to be determined, although a provisional count in a statement by local hospital services put the number at 29, including five seriously. READ MORE: 17 dead after stampede in Angolan soccer stadium “In light of the events, and given the fact that about 20 were injured, three of them seriously, it has been decided that the game would not resume,” match delegate Noel Mannino had earlier said. Safety at French soccer stadiums has improved drastically since 1992 when 18 people were killed after a stand collapsed at the Armand Cesari Stadium before a French Cup game between hosts Bastia and Olympique de Marseille. Amiens president Bernard Joannin, whose stadium opened in 1999, told a news conference that there Keep Reading

Las Vegas shooting: Bodycam footage shows first response

Las Vegas shooting: Bodycam footage shows first response By Holly Yan, Madison Park and Darran Simon, CNN Updated 5:17 AM ET, Wed October 4, 2017 (CNN)Every detail of this indiscriminate mass murder seemed meticulously planned. The selection of a hotel room overlooking a music festival, days before the attack. The cache of 23 weapons inside the gunman’s Las Vegas suite. And thousands of rounds of ammunition — plus an ingredient used in explosives — inside the killer’s home and car. The latest revelation came Tuesday afternoon when police said gunman Stephen Paddock set up cameras inside his hotel suite and in the hallway. Police are not aware whether the devices were transmitting — the FBI is investigating their use — but the Clark County sheriff told reporters he thinks the shooter might have used them to watch for people approaching his room. One camera looked out the peephole on the suite’s door. The Bureau of Alcohol, Tobacco, Firearms and Explosives disclosed that Paddock had outfitted 12 of his rifles with a legal device called a bump-fire stock, which enables a shooter to fire bullets rapidly, similar to an automatic rifle. Authorities released the first body camera footage of police responding Keep Reading

London Stadium’s lax security allows father to stroll into World Championships

Posted by TheStadiumBusiness on 14th August 2017 Questions have been raised about London Stadium’s security after a father walked in without a ticket to watch the World Athletics Championships from a front-row seat. Richard Levene and his seven-year-old daughter caught the 200m men’s and women’s final and semi-final, along with the long jump and triple jump finals for free. The Category A, front-row seats that the pair found themselves in on Thursday, August 10 cost £95 (€104/$123) each. Levene claims that he and his daughter were shopping at Westfield and, after seeing crowds gathering at the venue, decided to see how close to the stadium they could get. After the dad found himself strolling past ticket and bag checks and into the stadium, Levene has raised questions about the lax security at the arena. He said, according to the Daily Mail newspaper: “With what’s going on in the world, I want people to know how atrocious it is that I could walk into a world class sporting event without any check. “I could have had anything on me. I was gobsmacked that no one even asked to see my tickets. “There were two free seats in the front row – Keep Reading

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