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Patron Management Institute

The Patron Management Institute (PMI) is dedicated to providing the highest quality training for those front-line staff members who work directly with patrons. The training program was developed by an internationally recognized advisory board specialized in crowd management, facility safety, patron management, and instructional design to make sure each training module addresses specific industry needs. Through undertaking and passing the training program, and subsequent shadowing requirements, employees/students can become Certified in Patron Management (CPM) and become Patron Leaders.

Police Use Drone To Monitor Crowds At Aston Villa-Birmingham City Rivalry Match

Police Use Drone To Monitor Crowds At Aston Villa-Birmingham City Rivalry Match November 2, 2016 Malika Andrews West Midlands police officers had sky-high reinforcements at the Aston Villa-Birmingham City match on Sunday. For the first time ever, drones were used to monitor fans. The drone used is capable of taking clear, high-definition footage that police are able to use to identify suspects and can fly up to 400 feet. Aviation rules prohibit the drone from flying over the stadium, and it must stay away from residential properties. “This technology is fantastic and has real benefits to modern day policing,” Sergeant Keith Holliday, who is part of the West Midlands Police football policing operation, said in a statement. According to the West Midlands Police, a professionally trained remote pilot would control the drone. Another officer observed the drone to make sure that it was safe flight and monitored the images being captured. Despite emotions being high for the first match up between the two clubs in more than five years, the derby finished without any major incidents. There were precautions taken – like the non-sale of alcohol inside the away fan section and there were limited numbers of tickets sold to away Keep Reading

Saudi Arabia foils plot to bomb stadium during a World Cup qualifying match after arresting members of two cells linked to ISIS Read more:

By Harvey Day For Mailonline and Afp Published: 17:16 EDT, 30 October 2016 | Updated: 06:07 EDT, 31 October 2016 Saudi Arabia foiled a plot to bomb a stadium during a World Cup qualifying match after arresting members of cells linked to ISIS. Authorities said on Sunday they had also dismantled two ‘terrorist’ cells linked to the Islamic State group. The interior ministry said in a statement that four suspects from each cell had been arrested. +3 Saudi Arabia foiled a plot to bomb a stadium during a World Cup qualifying match between Saudi Arabia and the United Arab Emirates One of the cells had planned to park a bomb-laden vehicle outside Al-Jawhara stadium in the Red Sea city of Jeddah during an October 11 World Cup 2018 qualifying football match between Saudi Arabia and the United Arab Emirates, the ministry said. Its members were two Pakistanis, a Syrian, and a Sudanese, the ministry said, without providing further details of the plot or arrests. RELATED ARTICLES Previous 1 Next Turkey is on alert for a giant cloud of ACID RAIN that will… US forces ‘are operating kill drones from UK soil’ and could… Share this article Share The other group Keep Reading

A quietly escalating issue for NFL: Fan violence and how to contain it

By Kent Babb and Steven Rich October 28, 2016 Earlier this month, Joe Bauer and his wife, Sharon, went to M&T Bank Stadium in Baltimore to watch the Ravens play the Oakland Raiders. During the second half, they were walking on an exit ramp when, according to a Baltimore police report, an argument turned into a full-blown altercation; a Raiders fan punched Bauer, a 55-year-old Ravens season ticket holder, and Bauer fell and hit his head. Bauer suffered a brain injury and was initially given a 30 percent chance to survive. Though he has since improved, a relative said, his family is uncertain he ever will be the same. While the National Football League is more popular than ever, expected this year to set a record by surpassing $13 billion in revenue, it faces potent threats to its dominance over the American sports landscape: declining television ratings, an inconsistent response to incidents of domestic abuse involving players and continuing worries about player safety. But an equally alarming threat is unruly fan behavior in and around NFL stadiums. It has some in the league concerned that it is driving fans to stay away. “If you are concerned about bringing your family Keep Reading

Fan dies after falling while leaving Texans-Broncos game

Associated Press Published: Oct. 25, 2016 at 02:09 p.m. Updated: Oct. 26, 2016 at 10:07 a.m. 0 Likes  |  0 Comments Read Discuss DENVER — Authorities say a fan has died after falling 30 to 50 feet at the Denver Broncos‘ stadium after a game on Monday night. Stadium Management Co., which operates Sports Authority Field at Mile High, said the fan fell over a stairwell railing. The medical examiner’s office said Tuesday the man was transported to a hospital and pronounced dead. His name has not been released and a Denver police spokesman did not immediately provide details about the investigation. The incident occurred near the north end of the stadium following the Broncos‘ game against the Houston Texans. The Broncos issued the following statement: “The Denver Broncos are extremely saddened to learn that Jason Coy, the fan who fell over a stairwell railing at Monday night’s game, has passed away. Along with Stadium Management Company, we extend our deepest sympathies and condolences to his family and friends. “Providing a safe, enjoyable environment for guests at Sports Authority Field at Mile High is the top priority for the Broncos and SMC. We’re reviewing this tragic incident and will continue Keep Reading

Three years after Boston bombings, marathons still hold their breath

Brent Schrotenboer , USA TODAY Sports 3:37 a.m. EDT October 6, 2016 Perhaps no sporting event in the world is harder to safeguard from terrorism than a giant footrace in a big city. It’s practically impossible. Unlike stadiums with limited access points, major marathons spread themselves out over 26.2-mile courses near skyscrapers and subways. In Chicago and New York this month and next, they also will have at least 35,000 runners watched by more than a million spectators, all subject to countless risks during an event that lasts several hours. “The security apparatus continues to hold its breath to get through these events,” said Jim Reese, a former U.S. Army Delta Force officer and current private security consultant. Just last month, a pipe bomb exploded in a trash can along the course of a 5K charity race in New Jersey. No one was hurt. And now comes the next test, on Sunday at the Chicago Marathon, where much has changed to ease the breathing since the Boston Marathon bombings in 2013. Like other marathons, Chicago has significantly beefed up its defense systems, including a stronger law enforcement presence on the course, more rigorous checkpoints in populous areas and added surveillance Keep Reading

Ravens Fan Showing Signs Of Improvement After Stadium Fight With Raiders Fans (UPDATED)

Ravens Fan Showing Signs Of Improvement After Stadium Fight With Raiders Fans (UPDATED) Suspects charged with first- and second-degree assault. 10/04/2016 10:08 am ET | Updated 1 day ago Ron Dicker UPDATE 3:25 p.m. ― The Baltimore Sun reported Tuesday afternoon that Joseph Bauer had showed signs of improvement, giving doctors a thumbs up at their request. “We have been encouraged by some signs we believe indicate he recognizes his wife,” his sister told the Sun. PREVIOUSLY: Joseph Bauer, a 55-year-old Baltimore Ravens fan, remained “unresponsive” Monday after a stadium fight in Baltimore Sunday with two Oakland Raiders supporters, according to reports. The two suspects, Scott Smith, 30, of Mount Vernon, New York, and Andrew Nappi, 31, of Eastchester, New York, were charged with first- and second-degree assault and released on bond. Bauer, a former Marine from the Baltimore suburb of Jessup, has been unconscious since the incident during the Ravens-Raiders game at M&T Bank Stadium. “We’re clinging to hope,” Susan Bauer, his sister, told the Baltimore Sun. “He’s still not responsive and not awake, and we don’t know the extent of his brain damage. The doctors said it was consistent with a major stroke.” According to a police report Keep Reading

Man wielding machete killed after entering Colorado athletic department (Updated)

Graham Watson, 10/5/16 The man wielding a machete in the Colorado athletic department was shot and killed by police, according to a statement by the CU Boulder Police Department. Colorado coach Mike MacIntyre told the Jim Rome Show his team was on the practice field when the incident occurred. “We were on the practice field, fortunately,” MacIntyre said. “He was in our building. I don’t know all the details of it at all. I’m still on lockdown as I talk to you. We’re not allowed to go up into our building. I’m on the first floor. We were at practice. It didn’t affect any of that. Our young men have just left the room, and we can leave here in a little bit. It’s still in the middle of it, so to speak. “But our protocol and everything worked exactly like it should. All of our athletes, all of our employees are safe. It was really a scary situation, no doubt.” MacIntyre said there were other football employees in the building when the man entered. He said the coaches were made aware of the incident and to stay where they were. “The first thing that went through my mind when Keep Reading

Homegrown terrorists to target concerts, sporting events, Homeland Security warns

Homegrown terrorists to target concerts, sporting events, Homeland Security warns Top counterterrorism official says Islamic State’s ability to strike in U.S. not ‘significantly diminished’ By Rowan Scarborough – The Washington Times – Tuesday, September 27, 2016 The nation’s top counterterrorism official testified Tuesday that the world’s army of terrorists is “broader, wider and deeper than any point since 9/11,” the day al Qaeda attacked America. Nicholas Rasmussen, who directs the National Counterterrorism Center, said the Islamic State may be losing ground in Iraq and Syria but its ability to strike abroad, including in the U.S., “has not thus far been significantly diminished.” The nation is facing a phase in which people quickly radicalize and launch simple but deadly attacks before authorities have time to detect them, he said. His testimony to the Senate Homeland Security Committee conflicts with upbeat reports from the White House, which has focused on territorial losses in Syria and Iraq as signs that the Islamic State is being defeated. “Even ISIL’s leaders know they’re going to keep losing,” President Obama said in August. “In their message to followers, they’re increasingly acknowledging that they may lose Mosul and Raqqa, and ISIL is right … they will lose Keep Reading

Dutch Aim To Use Fingerprint, GPS Device To Keep Banned Hooligans Out of Soccer Stadiums

Dutch Aim To Use Fingerprint, GPS Device To Keep Banned Hooligans Out of Soccer Stadiums September 22, 2016September 23, 2016 Diamond Leung The Royal Dutch Football Association — KNVB — is developing a fingerprint-operated device that could be used to keep banned fans from entering stadiums. It uses fingerprint and GPS technology and is being developed by security company G4S to determine whether or not a hooligan is inside or near a stadium he is banned from entering, and the program has already been tested on fans who received reduced bans in exchange for agreeing to participate in the trial, according to the reports. “You have to identify yourself three times: (once) during the match, and one time before the match and one time after the match,” KNVP spokesman Hans van Kastel told VICE Sports. Reportedly, banned fans currently must report to the police station on match days, and the device would transform that process into a digital reporting obligation. Of course, there are legal and privacy concerns that come with the device. G4S Netherlands’ René Hiemstra told VICE Sports that fingerprint information would remain on the device and that the monitoring would show whether or not a banned fan was Keep Reading


Setting up gameday: The goal for police on Saturdays is to avoid the ‘Uh, oh’ moments KEN HAMBLETON Lincoln Journal Star Updated Sep 4, 2016 Editor’s note: This fall, the Journal Star will go behind the scenes to see what it takes to make gameday go off without a hitch. Today, we look at how security pulls off a seamless Saturday in the fall. Butch Hug was driving a Gator, a little all-terrain vehicle, and trying to push a porta-potty off 10th Street after a Nebraska football game. “It’s long, long after the game and I hear, ‘Hey, somebody is in here.’ That’s the kind of thing you never forget,” said Hug, Nebraska assistant athletic director for events. There are hundreds of porta-potties around Memorial Stadium. Think of 90,000 bladders and plenty of liquids injected. You also have to get fans into and out of the stadium, plan for weather, prevent troubles by those who partake too much and those just wandering while staring at their cellphones. “And they can get pretty emotional, too,” said Tom Casady, Lincoln Public Safety director. “I remember when I was a sergeant on the police force and I was alone in my cruiser, headed Keep Reading

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