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Patron Management Institute

The Patron Management Institute (PMI) is dedicated to providing the highest quality training for those front-line staff members who work directly with patrons. The training program was developed by an internationally recognized advisory board specialized in crowd management, facility safety, patron management, and instructional design to make sure each training module addresses specific industry needs. Through undertaking and passing the training program, and subsequent shadowing requirements, employees/students can become Certified in Patron Management (CPM) and become Patron Leaders.

‘A stunt’: Outrage builds over MGM Resorts’ decision to sue victims of Las Vegas massacre

John Bacon, USA TODAY Published 11:37 a.m. ET July 17, 2018 A lawsuit filed by MGM Resorts International, owner of the Las Vegas hotel from which Stephen Paddock fatally shot 58 people and wounded hundreds, is drawing outrage from survivors of the deadliest mass shooting in U.S. history. The suit filed against hundreds of the victims of the rampage Oct. 1 outside the Mandalay Bay hotel claims the entertainment giant has “no liability of any kind.” MGM said in a statement the filing was meant to provide a “timely resolution” for shooting victims who sued or will sue in the aftermath of the attack during the Route 91 Harvest Festival. MGM said litigation filed against it “must be dismissed.” “The unforeseeable events of October 1st affected thousands of people in Las Vegas and throughout North America,” MGM Resorts spokeswoman Debra DeShong said in a statement. “From the day of this tragedy, we have focused on the recovery of those impacted by the despicable act of one evil individual.” More: ‘There’s people shot everywhere!’: Las Vegas shooting 911 calls released More: Documents detail terror, chaos during deadly Las Vegas shooting rampage Brian Claypool, a survivor of the rampage who represents 75 survivors and victims’ family members, Keep Reading

‘ABSOLUTE CHAOS’ Eminem fans ‘trampled

‘ABSOLUTE CHAOS’ Eminem fans ‘trampled on and left struggling to breathe’ after thousands of concert-goers bags ‘dumped on floor’ after Twickenham gig Tom Rosher witnessed people being ‘trampled on’ as others rushed to collect their belongings at Twickenham Stadium, West London Exclusive By Aletha Adu 15th July 2018 EMINEM fans were trampled on in chaotic scenes after thousands of bags were “dumped on the floor” for concert-goers to collect after the show. Fans who flocked to London’s Twickenham Stadium on Saturday night said security officials sparked a violent free-for-all with people’s belongings after the concert. A sea of Eminem fans left waiting for at least 90 minutes, after finding their belongings ‘dumped on the floor’, before chaotic scenes Tom Rosher, 21, from West London, witnessed people being “trampled on” and “left struggling to breathe” as others rushed to collected their belongings which were left open to theft. He told Sun Online: “People were being pushed against fences, people were being trampled on, while some were falling over left, right and centre. “Other people were struggling to breathe, it was absolutely mental. A huge guy used my girlfriend as a leaning post as he forced himself past hundreds to get to his belongings. “The officials Keep Reading

Gunfire Erupts At New Jersey Arts Festival; 22 Wounded

6/17/2018 By: Associated Press Gunmen opened fire at an all-night arts and music festival early Sunday morning, sending people running over each other in the scramble to safety, authorities said. One suspect was killed and 22 people, including two suspects, were injured. Of 17 people treated for gunshot wounds, four of them, including a 13-year-old boy, were critically injured but three had been upgraded to stable by evening, leaving only one man believed to be a suspect in critical condition, Mercer County Prosecutor Angelo Onofri. The shots rang out around 2:45 a.m. Sunday as an estimated 1,000 or more people were attending the Art All Night Trenton festival that showcases local art, music, food and films. Onofri said numerous fights inside and outside had prompted police to tell organizers that the event needed to be shut down because “there was a report that the mood inside the venue had been changing.” Organizers were in the process of doing that when the shooting started, he said. Authorities believe several neighborhood gangs had a dispute at the venue, and multiple suspects began shooting at each other, with police returning fire, Onofri said. Tahaij Wells, 33, the suspect who was killed, had recently Keep Reading

1 Dead At Bonnaroo; Dozens Treated For Heat-Related Issues

Monday, 6/11/2018 By: Associated Press Officials say a person has died while attending the Bonnaroo Music and Arts Festival in Tennessee. News outlets report Coffee County Sheriff Steve Graves confirmed a body was found Friday morning at a festival campground. Coffee County sheriff’s spokesman Lucky Knott says officials are investigating the cause of death but foul play is not suspected. Officials did not release the person’s name. Graves said dozens of people have been treated for heat-related issues at the festival that began Thursday in Manchester and runs through Sunday. https://www.pollstar.com/article/1-dead-at-bonnaroo-dozens-treated-for-heat-related-issues-135642

Woman jailed after allegedly setting fires at Kauffman Stadium

Woman jailed after allegedly setting fires at Kauffman Stadium June 6, 2018 by Post Staff 0 Comments KANSAS CITY — Law enforcement authorities are investigating a suspect who allegedly set fires inside Kauffman Stadium early Wednesday. Just before 5a.m. Wednesday, officers were dispatched to Kauffman Stadium at 1 Royal Way in regard to an EMS call, according to Darin Snapp with KCPD. A stadium security officer told police that just after 4:30 a.m. he made contact with a woman later identified as 31-year-old Bridget L. Depriest who had unlawfully entered the stadium. The security officer noticed her on the field with a flashlight and made contact with her. Depriest told security she had been in the park since approximately 8 a.m. Tuesday and had entered through a gate on the southeast side of the stadium. She stated she had been there all day and had walked the field and stadium. The security officer stated there was what appeared to be trash and a bag out on the field. He told the woman to collect it and leave. After collecting the items and putting them in a bag she left them by the south side dugout. The security officer showed police Keep Reading

Tyson Fury vs Sefer Seferi crowd fight

Tyson Fury vs Sefer Seferi crowd fight: Shocking moment huge brawl breaks out during Manchester Arena bout Patrick Grafton-Green  6/11/18 This is the shocking moment a huge brawl broke out in the crowd during Tyson Fury’s boxing comeback against Sefer Seferi. Footage has emerged on social media of a large group out of their chairs and throwing punches during the bout at Manchester Arena. The scuffle broke out with about one minute to go in the second round of the much anticipated fight, and both boxers seemed visibly distracted as it unfolded. By round three the brawling is understood to have died down after arena security moved in. https://www.standard.co.uk/news/uk/shocking-moment-huge-brawl-breaks-out-during-tyson-fury-vs-sefer-seferi-fight-at-manchester-arena-a3859481.html

Exclusive: Blacklisted Fan Bypasses Russia’s World Cup Security System

By Reuters May 25, 2018 MOSCOW — A soccer fan blacklisted by Russian authorities for bad behavior was granted a document allowing him to attend World Cup matches, while several other fans have skirted a stadium ban, Reuters has found. Russia has vowed to crack down on crowd unrest ahead of the World Cup, to be held from June 14 to July 15, and to weed out troublemakers by screening fans. However, documents seen by Reuters show that Pavel Cherkas, a 32-year-old fan who was blacklisted last year for being drunk at a match, applied for and received a World Cup fan ID after the ban had taken effect. Cherkas, who has attended matches despite being banned by the Interior Ministry, showed Reuters his World Cup fan ID, a document that is mandatory to attend matches and proves he has been approved by Russian authorities. After Reuters asked the Ministry of Communications and Mass Media, which oversees the fan ID program, how a blacklisted fan was cleared to attend the World Cup, Cherkas was informed his ID had been revoked, without explanation. The ministry said a fan ID can be canceled to ensure security or public order, or if it Keep Reading

Pranksters sneak into Kendrick Lamar concert disguised as clean-up crew

ByRebecca Atkins Updated: May 17, 2018 ALBUQUERQUE, N.M. (KRQE) – Some might call it the perfect crime, while others might say it was just plain stupid. Two local college students disguised as the “clean up crew” snuck into the Kendrick Lamar concert Tuesday night with ease. They documented the whole thing on social media as they dressed up like members of the “clean up crew,” wearing orange vests and toting giant trashcans they got at Wal-Mart. “We are doing the employee parking they said,” said the girl in the video. Then, they were let right in through the employee entrance. The guy and girl then headed to a Porta-Potty to take off their disguises. “Don’t know what to do with this,” said the girl about her uniform. Once they ditched the clothes, they then enjoyed the show, blending in among the sea of paying concertgoers. While some people have commended their actions, not everyone is a fan of what they did. “It’s a form of theft, you’re stealing from the artist, you’re stealing from the venue and it’s unacceptable,” said Kymberlee Boetcher. She works at the Isleta Amphitheater and said it also presents concerns about safety. “After all the incidents, like the Ariana Grande concert and stuff like that, Keep Reading

1 injured, 1 dead in shooting at Ballpark Village near Busch Stadium in St. Louis

1 injured, 1 dead in shooting at Ballpark Village near Busch Stadium in St. Louis Ryan Young,Yahoo Sports, 4/30/18 Two people were shot during an event at Ballpark Village in downtown St. Louis, right across from Busch Stadium, on Sunday night, the St. Louis Post-Dispatch reported. One of the victims was shot in the head and was unresponsive, and the other was shot in the thigh. Both were taken to the hospital. Early Monday morning, police told local St. Louis news station KSDK that one of the victims had died from their injuries. The shooter escaped from police, and is still on the loose, according to the Post-Dispatch. From the Post-Dispatch: St. Louis police Maj. Mary Warnecke said several hundred people were at a ticketed event on the rooftop level of the Budweiser Brew House when an argument broke out about 8 p.m. Someone pulled a gun and fired. She said it’s believed the people struck were innocent bystanders. Both are men in their 30s. Ballpark Village sits just across the street from Busch Stadium, and is an integral part of every St. Louis Cardinals home game. The Cardinals played a day game against the Pirates in Pittsburgh on Sunday. Keep Reading

Bomb Blast at Packed Somalia Soccer Stadium Kills Five Fans

By Associated Press April 12, 2018 MOGADISHU, Somalia (AP) — A bomb exploded at a packed football stadium in southern Somalia and killed five spectators while wounding several others, police said Thursday evening. The Somalia-based, al-Qaida-linked al-Shabab extremist group immediately claimed responsibility for the explosion in the port town of Barawe. Witnesses said the bomb had been buried in the sandy stadium and went off during the local-level match. Most of the eight people wounded were in serious condition and were being treated at a local hospital, police Col. Abdirizak Ahmed told The Associated Press. Barawe once was a key al-Shabab stronghold before Somali and African Union forces seized the town and drove out the extremists, who had banned sports activities in areas under their control. Al-Shabab still has a large presence in Lower Shabelle region and has carried out several attacks in the town. The extremist group often targets high-profile areas of Somalia’s capital, Mogadishu, and it was blamed for the October truck bombing there that killed 512 people in the country’s deadliest-ever attack. Only a few attacks worldwide since 9/11 have killed more people. A month before the October bombing Mogadishu celebrated its first nighttime football match in Keep Reading

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