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Patron Management Institute

The Patron Management Institute (PMI) is dedicated to providing the highest quality training for those front-line staff members who work directly with patrons. The training program was developed by an internationally recognized advisory board specialized in crowd management, facility safety, patron management, and instructional design to make sure each training module addresses specific industry needs. Through undertaking and passing the training program, and subsequent shadowing requirements, employees/students can become Certified in Patron Management (CPM) and become Patron Leaders.

Astroworld deaths: Victims were as young as 14 in ‘mass casualty incident’ at Travis Scott festival

Elise Brisco USA TODAY 11/6/2021 Crowd surging at Travis Scott‘s Astroworld music festival led to eight deaths and “scores” of injuries, according to authorities. Officials declared the Houston concert a “mass casualty incident” after getting a call Friday evening to the festival that took place at NRG Park. An estimated 50,000 people were in attendance at what the festival’s website considered a sold-out show. The surge began around the time that Scott, a festival headliner and founder, took the stage. “The crowd began to compress toward the front of the stage, and that caused some panic, and it started causing some injuries,” Houston Fire Chief Samuel Peña said at an overnight media briefing. “People began to fall out, become unconscious, and it created additional panic.” Here’s everything we know about the music festival that turned fatal. How many Astroworld deaths, injuries? According to Houston authorities, eight attendees died after what they describe as a crowd surge at the Astroworld festival Friday night shortly after 9 p.m. Houston Mayor Sylvester Turner said at a Saturday afternoon news conference there were 25 people transported to the hospital, and 13 are still hospitalized. A 10-year-old is in critical condition, officials said. There were scores of other Keep Reading

Texas drag race driver slams into spectators, killing 2 kids

Texas drag race driver slams into spectators, killing 2 kids Associated Press Sun, October 24, 2021, 10:29 AM KERRVILLE, Texas (AP) — A driver lost control during a Texas drag racing event on an airport runway and slammed into a crowd of spectators, killing two children and injuring eight other people, authorities said. A 6-year-old boy and an 8-year-old boy were killed in the crash Saturday afternoon at an event called “Airport Race Wars 2″ at the Kerrville-Kerr County Airport, police said in a news release. The organized event was attended by thousands and involved drivers speeding down a runway as they competed for cash. The driver “lost control and left the runway, crashing into parked vehicles and striking spectators who were observing the races,” Kerrville police said. The injured victims were taken to various hospitals, including a 46-year-old woman who was listed in critical condition. The majority of the other injuries were not believed to be life-threatening, although the condition of a 26-year-old man was unknown, authorities said. A 4-year-old boy and a 3-month-old girl were taken to a hospital for precautionary evaluations. Authorities have not released the identities of the two children who were killed at the event Keep Reading

Nets briefly put Barclays Center on lockdown after protest for Kyrie Irving turns ugly

Nets briefly put Barclays Center on lockdown after protest for Kyrie Irving turns ugly Jack Baer ·Writer Sun, October 24, 2021, 5:01 PM Kyrie Irving was neither seen nor heard at the Brooklyn Nets‘ home opener on Sunday, but the effects of his decision to refuse to get vaccinated were on full display. Ahead of the game, a large group of vaccine mandate protesters appeared outside the Barclays Center, demanding Irving be allowed to play NBA games again. Even though he is barred from only Nets home games due to New York protocols, the Nets have announced Irving will not play until the situation is resolved. Wearing shirts reading slogans such as “Stand with Kyrie” and chanting “Let Kyrie play,” the crowd soon turned aggressive and stormed past the barricades outside the arena. Newsday’s Barbara Barker reported the group included supporters of President Donald Trump and people with Black Lives Matter signs, while another source claimed to hear a reference to the Jan. 6 storming of the U.S. Capitol. The situation was ugly enough that the Nets shut down admission into the Barclays Center while trying to keep protesters out of the building, per Barker. The lockdown was ultimately brief, Keep Reading

1 dead, 2 injured in separate falls at Phish concert in San Francisco

1 dead, 2 injured in separate falls at Phish concert in San Francisco Tim Stelloh Mon, October 18, 2021, 4:49 PM CDT One person died and two other people were injured in separate falls during an arena concert Sunday in San Francisco by the band Phish, authorities said. The legendary jam band was playing at the Chase Center near downtown, a San Francisco police spokesman said in a statement. The first person, identified only as an adult man, fell just before 9 p.m. local time and was pronounced dead at the scene, the statement said. Foul play isn’t suspected, the spokesman said. Citing an ongoing investigation, the spokesman, Robert Rueca, declined to say whether the person fell from an upper level. A witness cited by the San Francisco Chronicle said he was in a top row of the arena, which also hosts the Golden State Warriors, when he saw a man plunge over the side. The witness said he saw a second person fall in a different section of the arena a short time later. Police said the second person fell at 9:45 p.m. The person, also an adult man, hit someone else as he fell. Both were taken to Keep Reading

Four shot at high school game

4 shot at Alabama high school football game Phil Helsel Sat, October 16, 2021, 12:39 AM Four people were shot when gunfire erupted Friday night outside an Alabama high school football game, police said. One person was in critical condition. Two of the four people shot were juveniles, Mobile Police Chief Paul Prine told reporters. The shooting happened just before 10 p.m. on an exit ramp outside Ladd-Peebles Stadium as the game between rivals Williamson and Vigor high schools was coming to an end. The shooting was not on the field or stands, but crowds fled to the exits and players dropped to the ground for safety, reported. Police believe there may have been several people involved but only one shooter, Prine said. No arrests have been made. Between five and seven shots are believed to have been fired, the police chief said. A motive is under investigation. “I’m disturbed by it,” Prine said. “This is a place where family comes, children come after being in school all week.”

Witness: Mom Was Jumping on Bench With Toddler Before Deadly Petco Park Fall

A woman and her 2-year-old son died when they fell from the third-level concourse at the San Diego Padres’ baseball park on Saturday By Dana Griffin and Aleah Jarin • Published September 27, 2021 • Updated on September 28, 2021 at 2:09 pm 1:57/ 5:50 Share Expand NBC Universal, Inc. A witness to a mother and toddler’s deadly fall at Petco Park said the mother had a close call while jumping on a picnic table bench, with her 2-year-old son in her arms, near the ledge of an upper concourse. The witness said she was shocked to see the mother climb up on the bench with her son a second time. “She lost her balance and fell off the bench. I remarked to my son, ‘Oh my gosh she almost fell,’” the witness, who did not want to be identified, wrote in a statement shared with NBC 7. 1:08 Mother, Child Fall From Petco Park Balcony Police are continuing to investigate what led up to a mother and child falling off a third story balcony just before a Padres game Saturday. NBC 7′s Melissa Adan reports. The mother, child and a man were sitting at a picnic table on the third concourse of the Keep Reading

Nationals-Padres game suspended after shooting outside Nationals Park gate

Jack Baer Sat, July 17, 2021 A terrifying scene unfolded at Nationals Park on Saturday, enough to suspend a game against the San Diego Padres. Four people were shot directly outside the stadium’s third base gate, the DC Police Department confirmed on Twitter. Police told The Washington Post that a man had been shot in the leg and a woman shot in the back, while two others walked into local hospitals for treatment. The Nationals reacted to the confusion by cautioning fans to stay inside the stadium, but later confirmed there had been a shooting and encouraged fans to exit through gates in the outfield. The building was later evacuated, including the press box, while the police blocked off the scene of the crime. Sam Fortier of The Washington Post reports that stadium employees called the incident a drive-by shooting. The shots appeared partially audible on the MASN broadcast as the Nationals returned to the dugout after the top of the sixth inning: Sounds of gunshots were clearly audible in the park, to the point that several fans could be seen fleeing out of the center field and right field gates in the immediate aftermath. Even Nationals and Padres players Keep Reading

4 die at Faster Horses Festival in Michigan, including 3 of suspected carbon monoxide poisoning

John Bacon, USA TODAY Sun, July 18, 2021 Authorities on Sunday were investigating the deaths of four people at a three-day country musical festival in Michigan, including three men found dead in a travel trailer of suspected carbon monoxide poisoning. Lenawee County Sheriff’s officials said they received a 911 call about “unresponsive persons” at a campground near the Faster Horses Festival in Brooklyn. First responders arrived to find five unconscious men in their early 20s inside the trailer. Three were pronounced dead at the scene, and two were taken by ambulance to a local hospital in critical condition and were being treated for acute carbon monoxide poisoning, the sheriff’s office said in a statement. Investigators said the caller was a friend who became concerned when he had not heard from the men. “This tragic incident is being investigated as a suspected carbon monoxide exposure from a generator located very near the travel trailer,” the statement said. Nationals-Padres game suspended after three wounded in shooting outside Nationals Park in Washington D.C. Also Sunday, state police were investigating the death of Melissa Donna Havens, 30. An autopsy and toxicology tests were being performed on Havens, whose body was found early Saturday. Detectives Keep Reading

Met Police denies operation failed at Wembley

Posted by TheStadiumBusiness on 15th July 2021 The Metropolitan Police has denied that its operation failed ahead of Sunday’s UEFA Euro 2020 final at Wembley and has said that the match “could have been abandoned” without the immediate intervention of officers. The final between England and Italy on Sunday night was marred by ugly scenes which saw several ticketless fans storm Wembley after breaking through ticket barriers. Videos on social media also showed fans fighting with other supporters and stewards once inside the stadium. The official capacity for the match was 60,000 in line with COVID-19 guidelines. However, estimates suggest that there were around 200,000 fans in the vicinity of the stadium ahead of kick-off. The English Football Association (FA) said on Monday that it would carry out a full review and investigation into the events. UEFA, football’s European governing body, followed suit on Tuesday and specifically charged the FA with offences relating to invasion of the field of play by its supporters, throwing of objects by its supporters, lighting a firework by its fans and disturbance of the Italian national anthem. UEFA said that an Ethics and Disciplinary Inspector has been appointed to conduct a disciplinary investigation into events Keep Reading

Euro 2020: Several people hurt in Greenpeace parachute stunt

Jack Baer Tue, June 15, 2021 Jack Baer ·Writer Tue, June 15, 2021, 9:28 PM A Greenpeace stunt didn’t go exactly as planned at Euro 2020. (Photo by Stefan Matzke – sampics/Corbis via Getty Images) A parachuting protestor, a stadium full of fans and one of the biggest soccer tournaments in the world. What could go wrong? Thanks to a Euro 2020 game between Germany and France, we now know the answer. A Greenpeace stunt at Tuesday’s match at Allianz Arena resulted in the hospitalization of several spectators after the parachuter — carrying a message “Kick out oil” — got tangled in wires and caused debris to fall on the pitch and stands, according to the BBC. France coach Didier Deschamps nearly joined them, but reportedly managed to duck out of the way of a falling piece of equipment near the dugout. Here’s how the chaos played out: The protestor was reportedly among those hurt thanks to a hard fall into the pitch. UEFA was quick to condemn the protest, via the BBC: “This inconsiderate act – which could have had very serious consequences for a huge number of people attending – caused injuries to several people attending the game Keep Reading

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