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Patron Management Institute

The Patron Management Institute (PMI) is dedicated to providing the highest quality training for those front-line staff members who work directly with patrons. The training program was developed by an internationally recognized advisory board specialized in crowd management, facility safety, patron management, and instructional design to make sure each training module addresses specific industry needs. Through undertaking and passing the training program, and subsequent shadowing requirements, employees/students can become Certified in Patron Management (CPM) and become Patron Leaders.

London Stadium’s lax security allows father to stroll into World Championships

Posted by TheStadiumBusiness on 14th August 2017 Questions have been raised about London Stadium’s security after a father walked in without a ticket to watch the World Athletics Championships from a front-row seat. Richard Levene and his seven-year-old daughter caught the 200m men’s and women’s final and semi-final, along with the long jump and triple jump finals for free. The Category A, front-row seats that the pair found themselves in on Thursday, August 10 cost £95 (€104/$123) each. Levene claims that he and his daughter were shopping at Westfield and, after seeing crowds gathering at the venue, decided to see how close to the stadium they could get. After the dad found himself strolling past ticket and bag checks and into the stadium, Levene has raised questions about the lax security at the arena. He said, according to the Daily Mail newspaper: “With what’s going on in the world, I want people to know how atrocious it is that I could walk into a world class sporting event without any check. “I could have had anything on me. I was gobsmacked that no one even asked to see my tickets. “There were two free seats in the front row – Keep Reading

Operator alleges stolen Computicket passes led to fatal Soccer City stampede

Posted by TheTicketingBusiness on 31st July 2017 Fake tickets from Computicket might have played a role in the stampede that led to two deaths at a high-profile football match at Johannesburg’s huge Soccer City Stadium. Stadium Management South Africa (SMSA), which manages the venue, is pushing for an investigation to determine the origin of what appears to be fake tickets that led to crushing at a derby match on Saturday between Kaizer Chiefs and Orlando Pirates. The 87,000-capacity Soccer City – also known as FNB Stadium – hosted the 2010 Fifa World Cup final between Spain and the Netherlands. It also staged Nelson Mandela’s memorial in 2013, which was broadcast live around the world. According to the Eye Witness News website, SMSA said a preliminary investigation showed that the incident was caused by a group of fans with fraudulent tickets trying to gain access to the stadium. It is reported that police confiscated about 3,000 counterfeit tickets that fans had in their possession at the Carling Black Label Cup match. SMSA chief executive Jacques Grobbelaar said the tickets were clearly printed as if from South Africa-based ticket operator Computicket. He said: “The stock is serial numbered, it should be locked Keep Reading

Eight dead after wall collapses at Senegalese football stadium

Eight dead after wall collapses at Senegalese football stadium Posted by TheStadiumBusiness on 17th July 2017 Eight people have been killed and almost 90 injured after a wall collapsed at the Demba Diop stadium in Senegal on Saturday. A stampede, which eventually caused the wall to fall, began after a fight kicked off between rival fans of Stade de Mbour and Union Sportive Oukam, to which the police responded by using tear gas. Home fans reportedly threw stones and other objects at people, while many pictures show fans scrambling over a low wall engulfed in a cloud of gas. The AFP news agency reported that sports minister Matar Ba said a young girl was among the dead. He said “strong measures (would be implemented) so that such an event will never be repeated in Senegal,” speaking to the AFP by phone. The country has suspended all sporting and cultural events for the remainder of July, while the president of the Senegalese league, Saer Seck, defended the security forces on duty during the incident. ESPN reported that Seck said: “On the security side, we took all precautions initially in separating the two groups of supporters to neutralise them. “We hired agents of the Keep Reading

Game wardens to deter elephants from Sri Lanka ODI stadium

Posted by TheStadiumBusiness on 6th July 2017 While stadium operators may often consider the dangers of fans entering the field of play, officials at Hambantota Stadium in Sri Lanka are taking steps to prevent elephants from straying onto the pitch during the country’s forthcoming ODI cricket series with Zimbabwe. Game wardens will be on hand to deter the residents of the nearby elephant sanctuary from trespassing at the 35,000-capacity stadium. The stadium was built in 2009, in an area of Sri Lanka badly affected by the 2004 Boxing Day tsunami, but has hosted only a handful of matches because of its remote location and high maintenance costs. One official told the AFP news agency that a herd of about 25 elephants roam in the area and are a potential threat to fans. “There had been a few instances when elephants broke through the fence and invaded the pitch at night,” an official, who asked not to be named, told AFP. “A jungle patch starts about 100 metres from the stadium and we are deploying 10 wardens to make sure that fans don’t stray into that area and provoke the elephants.” It is not the first time that wildlife has disrupted Keep Reading

Eight dead in Malawi football stadium stampede

Posted by TheStadiumBusiness on 7th July 2017 Police in Malawi have confirmed that eight people have died after a stampede at the Bingu National Stadium in Lilongwe. The crush, which also left dozens injured, took place before an exhibition friendly match between top Malawian sides Nyasa Big Bullets and Silver Strikers. According to the BBC, gates to the stadium had been due to open at 6:30am local time to allow free entry of fans into the 40,000-capacity venue, but this process was delayed by approximately three hours. However, thousands of supporters had already arrived at the stadium and some attempted to force their way. Police responded by firing tear gas at the crowds in an effort to deter people from pushing forward. Although the exact number of those injured in the crush is still unclear, Inspector General of Police, Lexan Kachama, told the Reuters news agency that he expected the total number of causalities to increase. Despite the incident, officials decided to go ahead with the match and the Nyasa Big Bullets went on to win 2-1 in front of a packed crowd at the stadium. However, President Peter Mutharika, who had been due to attend the match, was not Keep Reading

US Bank Stadium security company faces employment probe

Posted by TheStadiumBusiness on 9th June 2017 Monterrey Security, the company that provides various security services at the US Bank Stadium in Minneapolis, Minnesota, is to face a state-led investigation over its hiring practices. According to KSTP-TV, sources close to the matter have said the probe involves falsification of government documents, failure to conduct proper background checks and hiring people with a criminal record without full clearance. KSTP-TV added that the investigation involves hundreds of staff at the firm. The Star Tribune newspaper reports that Monterrey is in the first year of three-year contract with the US Bank Stadium, which only opened in July last year. The venue is home to NFL American football franchise the Minnesota Vikings. Ongoing investigation The company came under fire during a Vikings game earlier this year when two protestors were able to drop down from scaffolding at the stadium to unfurl a banner with a slogan opposing a pipeline. In a statement, SMG, operator of the US Bank Stadium, said: “We expect that Monterrey Security will cooperate fully with state officials for the ongoing investigation. “Upon the completion of this investigation, SMG will take appropriate action. … The safety and security of all guests Keep Reading

Modern Distractions And Big Hitters Like Judge Make Extra Fan Protection A Must

Palladino: Modern Distractions And Big Hitters Like Judge Make Extra Fan Protection A Must It’s Time For The Yankees And Mets, Along With Rest Of MLB, To Extend Protective Netting To End Of Dugouts June 5, 2017 8:00 AM By Ernie Palladino » More Ernie Palladino Columns The Yankees are knocking balls over the outfield fences at an astounding and highly entertaining rate. But it’s the ones that don’t fly out in fair territory that should concern their loyal followers. This has been such an entertaining season that it would be a downright shame if someone in one of those expensive field level seats along the foul lines wound up in the hospital because they took an Aaron Judge liner in the teeth. Yet, as has been seen around the league in recent years, the incidence of spectator injuries has risen. Kids and adults have both been carted out of their seats in varying states of consciousness because of such mishaps. Numerous lawsuits have caused the powers of Major League Baseball to encourage their clubs to extend the protective netting found behind all backstops to the end of the dugouts, a suggestion recently taken a step further in New York by Keep Reading

Turin bomb scare sparks stampede, leaving 1,500 injured

AFP, June 4, 2017 Turin (Italy) (AFP) – More than 1,500 people were injured, three seriously, after a bomb scare triggered a stampede among Juventus fans watching the Champions League final in Turin, local authorities said Sunday. In an update on Saturday’s dramatic events in a square packed with supporters watching the Cardiff match on a giant screen, the local prefecture said 1,527 had been treated for mainly minor injuries. Three people were in a serious but not life-threatening condition, including a young boy. Local media described him as a seven-year-old and said he was in a coma with serious chest injuries after being trampled in the crush. AFP reporters who witnessed the scenes said the panic seemed to have been triggered by fireworks, followed by one or more people shouting that a bomb had exploded — a notion that quickly filtered through the crowd. The incident compounded a miserable night for fans of Turin-based Juventus, who lost the final 4-1 to Real Madrid. It also underlined the impact recent acts of terror are having on a jittery public across Europe, and the dilemmas now faced by organisers of any mass gathering of people following the Bataclan, Paris and Manchester Keep Reading

Is it even possible to enforce a lifetime stadium ban?

Sam Gardner @sam_gardner May 8, 2017 at 2:46p ET Last week, Baltimore Orioles outfielder Adam Jones blasted the concept of stadium bans, referring to such suspensions as a “slap on the wrist” following the team’s May 1 game against the Boston Red Sox at Fenway Park. According to Jones, fans at the historic ballpark taunted him with racial epithets during the Orioles’ 5-2 win, with one throwing a bag of peanuts at Jones as he made his way to the dugout. Red Sox president Sam Kennedy told MassLive.com that 34 fans were removed from the game, including 20 who were tossed for alcohol-related reasons. It’s unclear how many of those ejected engaged in the reported abuse of Jones — or how many fans are kicked out of an average game — but the Boston Globe reported that one fan was banned for life by the stadium. Regardless, Jones argued that neither penalty is harsh enough to end the behavior. “It’s pathetic,” Jones said, according to USA Today. “It’s called a coward. What they need to do is that instead of kicking them out of the stadium, they need to fine them 10 grand, 20 grand, 30 grand. Something that really hurts somebody. Keep Reading

Manchester bombing latest: Teenager among suspects in custody as Isil urges more attacks at start of Ramadan

Danny Boyle 26 May 2017 Counter-terror police investigating the Manchester Arena bombing have carried out fresh raids today, as security services brace for more attacks during the Muslim holy month of Ramadan beginning tomorrow. Islamic State has called on its followers to rise up in an “all-out war” on “infidels” in the West. Saturday marks the start of a 30-day period of fasting and reflection in the Islamic world, which has in recent years seen a large increase in terror attacks. As detectives revealed the youngest man in custody over the Manchester attack is 18, early-hours searches were on Friday launched at a Manchester barbershop and a takeaway on Merseyside. Officers who earlier raided terrorist Salman Abedi’s home discovered a working bomb factory with a huge stash of explosive chemicals and other components. Possible detonator of Manchester bomb in a picture released as part of US leaks It comes amid fears the attacker might have built a second device that is now in the hands of fellow jihadists. Security sources now believe he assembled the bomb himself after learning his trade in Libya. But the amount of material in his home has led to fears that he could have built more than one device and and distributed Keep Reading

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