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Patron Management Institute

The Patron Management Institute (PMI) is dedicated to providing the highest quality training for those front-line staff members who work directly with patrons. The training program was developed by an internationally recognized advisory board specialized in crowd management, facility safety, patron management, and instructional design to make sure each training module addresses specific industry needs. Through undertaking and passing the training program, and subsequent shadowing requirements, employees/students can become Certified in Patron Management (CPM) and become Patron Leaders.


Setting up gameday: The goal for police on Saturdays is to avoid the ‘Uh, oh’ moments KEN HAMBLETON Lincoln Journal Star Updated Sep 4, 2016 Editor’s note: This fall, the Journal Star will go behind the scenes to see what it takes to make gameday go off without a hitch. Today, we look at how security pulls off a seamless Saturday in the fall. Butch Hug was driving a Gator, a little all-terrain vehicle, and trying to push a porta-potty off 10th Street after a Nebraska football game. “It’s long, long after the game and I hear, ‘Hey, somebody is in here.’ That’s the kind of thing you never forget,” said Hug, Nebraska assistant athletic director for events. There are hundreds of porta-potties around Memorial Stadium. Think of 90,000 bladders and plenty of liquids injected. You also have to get fans into and out of the stadium, plan for weather, prevent troubles by those who partake too much and those just wandering while staring at their cellphones. “And they can get pretty emotional, too,” said Tom Casady, Lincoln Public Safety director. “I remember when I was a sergeant on the police force and I was alone in my cruiser, headed Keep Reading

Bills Stadium Will Get Security Boost

by Gene Warner August 2016 The hand-held wands are mostly gone. In their place are walk-through metal detectors at every gate. That’s the biggest change in game-day security for Buffalo Bills fans entering Ralph Wilson Stadium this year, and it starts Saturday at the preseason opener against the Indianapolis Colts. While that’s the most noticeable change in fans’ game-day routines, many fans and Orchard Park residents will notice two other changes in nearby parking lots, and both should appeal to neighbors and town officials: · Privately owned satellite parking lots will need permits to park vehicles, starting in the regular season, and police will be able to patrol those private properties. · The campers’ lot will be available by reservation only, probably eliminating the long lines that often formed outside the lot long before it opened on Saturday mornings. But the metal detectors will affect the vast majority of Bills fans. The metal detectors are designed to be less annoying, quicker and more effective than the hand-held wands that had been a fixture since 2012. Fans still will have to remove their cellphones and glass cases, but not their belts, shoes, wallets, keys, coins or watches. Gameday Security: How Metal Detectors Keep Reading

LA Rams say security is ‘top priority’ after fights erupt at preseason opener

By Susan Abram, Los Angeles Daily News Posted: 08/19/16, 6:28 PM PDT Rams fans return to the Los Angeles Memorial Coliseum Saturday, where they’ll see their team play the Kansas City Chiefs on the field. What they don’t want to see are fights off the field and in the stands. That’s why officials this week assured fans that security is priority No. 1 at the Coliseum after last week’s preseason opener against the Dallas Cowboys. The long-awaited game ended in a victory for the home team, but three people were arrested and seven were ejected from the stands after some tempers flared. Eleven ambulances also were requested, but only one person had to be taken to the hospital, according to the Los Angeles Police Department. “The security of fans attending our games is our top priority, and we have a comprehensive security operation in place for game days that includes the Los Angeles Police Department, Los Angeles Sheriff’s Department, Los Angeles Fire Department, California Highway Patrol and the FBI, in addition to private security firms,” said Rams spokeswoman Joanna Hunter in a statement. “After each game, we review any incidents and work with our partners to improve the fan experience Keep Reading

Scenes From the Terrifying, Already Forgotten JFK Airport Shooting That Wasn’t

By David Wallace-Wells When the first stampede began, my plane had just landed. It started, apparently, with a group of passengers awaiting departure in John F. Kennedy Airport Terminal 8 cheering Usain Bolt’s superhuman 100-meter dash. The applause sounded like gunfire, somehow, or to someone; really, it only takes one. According to some reports, one woman screamed that she saw a gun. The cascading effect was easier to figure: When people started running, a man I met later on the tarmac said, they plowed through the metal poles strung throughout the terminal to organize lines, and the metal clacking on the tile floors sounded like gunfire. Because the clacking was caused by the crowd, wherever you were and however far you’d run already, it was always right around you. There was a second stampede, I heard some time later, in Terminal 4. I was caught up in two separate ones, genuine stampedes, both in Terminal 1. The first was in the long, narrow, low-ceilinged second-floor hallway approaching customs that was so stuffed with restless passengers that it felt like a cattle call, even before the fire alarm and the screaming and all the contradictory squeals that sent people running and Keep Reading

Supporters Clashed In The Streets Before The Red Bulls-New York City FC Match

Supporters Clashed In The Streets Before The Red Bulls-New York City FC Match Sam Eifling Saturday- 5/21/16 This blurry, cargo-shorted gentleman striking a come at me, bro pose amid a crowd of soccer fans and police outside Yankee Stadium? He’s your mascot for a bunch of chest-puffery and general ass-showing before the Red Bulls and New York City FC played in the Bronx today. The so-called Hudson River Derby between the Gotham area’s two pro soccer teams has become an occasion for supporters of the respective clubs to sling insults and threaten each other with softcore violence. Only months removed from a garbage-throwing, sandwich-sign-swinging contretemps in Jersey, today’s dustup was large, loud, and dumb. As documented ably by soccer reporter Garry Hayes, it started with some sad taunting … … percolated into disorganized abuse … … and culminated in an off-off-off-Broadway Among the Thugs production.

The ‘bomb’ that forced Manchester United to abandon its game turned out to be a giant mistake

The ‘bomb’ that forced Manchester United to abandon its game turned out to be a giant mistake By: Luke Kerr-Dineen | May 15, 2016 Manchester United’s final game of the 2015/16 Premier League season was abandoned on Sunday after security concerns that had previously forced two stands to be evacuated. The game had been scheduled to start at 3pm (GMT). No immediate explanation had been giving following the evacuation, only that the stadium was experiencing a “code red” security threat. The game was rescheduled for the following Tuesday but then, in a somewhat surprising twist, local police revealed that the bomb in question was actually a device left there as part of a training exercise for bomb-sniffing dogs. According to the club’s official website: “Following today’s controlled explosion, we have since found out that the item was a training device which had accidentally been left by a private company following a training exercise involving explosive search dogs. “Whilst this item did not turn out to be a viable explosive, on appearance this device was as real as could be, and the decision to evacuate the stadium was the right thing to do, until we could be sure that people were not Keep Reading

Buenos Aires Football Club Tests Implanting A Microchip In Fans To Help With Stadium Security

Buenos Aires Football Club Tests Implanting A Microchip In Fans To Help With Stadium Security May 3, 2016 As many sports fans can certainly attest, waiting in line is often one of the most inconvenient aspects of going to a sporting event, especially a popular one with large crowds all trying to enter through a handful of entry ways in a given stadium. While technology can often only take this so far with the constant need for security at these events, one team is trying to improve their fan experience and make this process a little less painful in a very unique way. A Buenos Aires-based football club, Club Atletico Tigre is reportedly considering offering its fans an implantable microchip that would enable attendees of the game faster access through the turnstiles and in turn allow them to get to their seat faster with less hassle. While this seems to be a potentially dangerous next step and health risks would be a relevant worry, the club recently had team director Ezequiel Rosino act as a test case for the program and had a chip injected under his club tattoo. He then told the Associated Press that the chip will not be able to Keep Reading

Jury blames police, clears fans in 1989 soccer disaster

STEVE DOUGLAS and ROB HARRIS Associated Press April 26, 2016 WARRINGTON, England (AP) — The families of 96 Liverpool soccer fans who were crushed to death at a crowded stadium in 1989 declared they had finally won justice Tuesday after a jury found that police and emergency services were to blame for Britain’s worst sports disaster. The jury exonerated the behavior of the crowd, saying it did not contribute to the tragedy at Hillsborough Stadium in Sheffield, England, and that the victims were “unlawfully killed.” Relatives who had waged a tireless campaign to protect the reputation of their loved ones leapt to their feet outside a specially built courtroom, cheering and weeping, when the verdicts were announced. They chanted, “Justice for the 96!” and sang the Liverpool soccer club’s anthem, “You’ll Never Walk Alone.” The original inquest recorded verdicts of accidental death, something the families of the victims refused to accept. Those verdicts were overturned in 2012 after a far-reaching inquiry into the disaster that examined previously secret documents and exposed the wrongdoing and mistakes by police. Hooliganism was rife in English soccer throughout the 1980s, and there were immediate attempts to assign blame on the Liverpool fans and defend Keep Reading

Family of Fan Who Fell in Stadium Sues Braves

by Ernie Suggs April 2016 Copyright 2016 The Atlanta Journal-Constitution The Atlanta Journal-Constitution The family of a season-ticket holder who plunged to his death last August from the upper deck at Turner Field filed suit Tuesday against the Atlanta Braves and Major League Baseball, claiming negligence relating to how high the guard railing should be. The lawsuit claims that the railing in front of Section 401 was only 30 inches high. The family of 60-year-old Gregory Kent Murrey argues, through their attorneys, that the railing should be at least 42 inches — what the suit calls the industry standard. “Had the rail been 42 inches, Mr. Murrey would not have fallen over the rail,” stated the complaint filed in Fulton County State Court. Murrey’s death marked the 24th time someone died after falling at a Major League ballpark since 1969. Of those, Atlanta has had the most deaths. Since 2008, three people — although one was ruled a suicide — have died after falls at Turner Field. From AB: Should Building Codes be Changed to Keep Fans from Falling Out of Their Seats? In 2011, Shannon Stone fell 20 feet onto the concrete at Rangers Ballpark in Arlington, Texas, and died, after Keep Reading

Suicide Bombing Kills 41 at Iraq Soccer Stadium

by Stuart Goldman March 2016 A suicide bombing at a soccer stadium in Iraq killed 41 and injured 105 last Friday, according to multiple reports. The Islamic State, or ISIS, has claimed responsibility in the bombing, which took place at a small stadium in the city of Iskanderiyah, about 25 miles south of the capital of Baghdad. According to a report, one official said 17 of those killed were boys between the ages of 10 to 16. Gianni Infantino, who was recently elected the new president of FIFA, said he was “shocked and terribly saddened” and offered his condolences to those killed in the attack. “Around the world, football unites people,” Infantino said in a statement. “It is a very sad day, when people, going to a match together, become the victims of such violence.” U.N. Secretary-General Ban Ki-moon also offered his condolences on Saturday, adding that “the international community stands with Iraqis in horror and outrage.” The attack occurred three days after ISIS-claimed bombings in Brussels, Belgium, killed at least 35 and injured more than 300.

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