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Patron Management Institute

The Patron Management Institute (PMI) is dedicated to providing the highest quality training for those front-line staff members who work directly with patrons. The training program was developed by an internationally recognized advisory board specialized in crowd management, facility safety, patron management, and instructional design to make sure each training module addresses specific industry needs. Through undertaking and passing the training program, and subsequent shadowing requirements, employees/students can become Certified in Patron Management (CPM) and become Patron Leaders.

Three years after Boston bombings, marathons still hold their breath

Brent Schrotenboer , USA TODAY Sports 3:37 a.m. EDT October 6, 2016 Perhaps no sporting event in the world is harder to safeguard from terrorism than a giant footrace in a big city. It’s practically impossible. Unlike stadiums with limited access points, major marathons spread themselves out over 26.2-mile courses near skyscrapers and subways. In Chicago and New York this month and next, they also will have at least 35,000 runners watched by more than a million spectators, all subject to countless risks during an event that lasts several hours. “The security apparatus continues to hold its breath to get through these events,” said Jim Reese, a former U.S. Army Delta Force officer and current private security consultant. Just last month, a pipe bomb exploded in a trash can along the course of a 5K charity race in New Jersey. No one was hurt. And now comes the next test, on Sunday at the Chicago Marathon, where much has changed to ease the breathing since the Boston Marathon bombings in 2013. Like other marathons, Chicago has significantly beefed up its defense systems, including a stronger law enforcement presence on the course, more rigorous checkpoints in populous areas and added surveillance Keep Reading

Ravens Fan Showing Signs Of Improvement After Stadium Fight With Raiders Fans (UPDATED)

Ravens Fan Showing Signs Of Improvement After Stadium Fight With Raiders Fans (UPDATED) Suspects charged with first- and second-degree assault. 10/04/2016 10:08 am ET | Updated 1 day ago Ron Dicker UPDATE 3:25 p.m. ― The Baltimore Sun reported Tuesday afternoon that Joseph Bauer had showed signs of improvement, giving doctors a thumbs up at their request. “We have been encouraged by some signs we believe indicate he recognizes his wife,” his sister told the Sun. PREVIOUSLY: Joseph Bauer, a 55-year-old Baltimore Ravens fan, remained “unresponsive” Monday after a stadium fight in Baltimore Sunday with two Oakland Raiders supporters, according to reports. The two suspects, Scott Smith, 30, of Mount Vernon, New York, and Andrew Nappi, 31, of Eastchester, New York, were charged with first- and second-degree assault and released on bond. Bauer, a former Marine from the Baltimore suburb of Jessup, has been unconscious since the incident during the Ravens-Raiders game at M&T Bank Stadium. “We’re clinging to hope,” Susan Bauer, his sister, told the Baltimore Sun. “He’s still not responsive and not awake, and we don’t know the extent of his brain damage. The doctors said it was consistent with a major stroke.” According to a police report Keep Reading

Man wielding machete killed after entering Colorado athletic department (Updated)

Graham Watson, 10/5/16 The man wielding a machete in the Colorado athletic department was shot and killed by police, according to a statement by the CU Boulder Police Department. Colorado coach Mike MacIntyre told the Jim Rome Show his team was on the practice field when the incident occurred. “We were on the practice field, fortunately,” MacIntyre said. “He was in our building. I don’t know all the details of it at all. I’m still on lockdown as I talk to you. We’re not allowed to go up into our building. I’m on the first floor. We were at practice. It didn’t affect any of that. Our young men have just left the room, and we can leave here in a little bit. It’s still in the middle of it, so to speak. “But our protocol and everything worked exactly like it should. All of our athletes, all of our employees are safe. It was really a scary situation, no doubt.” MacIntyre said there were other football employees in the building when the man entered. He said the coaches were made aware of the incident and to stay where they were. “The first thing that went through my mind when Keep Reading

Homegrown terrorists to target concerts, sporting events, Homeland Security warns

Homegrown terrorists to target concerts, sporting events, Homeland Security warns Top counterterrorism official says Islamic State’s ability to strike in U.S. not ‘significantly diminished’ By Rowan Scarborough – The Washington Times – Tuesday, September 27, 2016 The nation’s top counterterrorism official testified Tuesday that the world’s army of terrorists is “broader, wider and deeper than any point since 9/11,” the day al Qaeda attacked America. Nicholas Rasmussen, who directs the National Counterterrorism Center, said the Islamic State may be losing ground in Iraq and Syria but its ability to strike abroad, including in the U.S., “has not thus far been significantly diminished.” The nation is facing a phase in which people quickly radicalize and launch simple but deadly attacks before authorities have time to detect them, he said. His testimony to the Senate Homeland Security Committee conflicts with upbeat reports from the White House, which has focused on territorial losses in Syria and Iraq as signs that the Islamic State is being defeated. “Even ISIL’s leaders know they’re going to keep losing,” President Obama said in August. “In their message to followers, they’re increasingly acknowledging that they may lose Mosul and Raqqa, and ISIL is right … they will lose Keep Reading

Dutch Aim To Use Fingerprint, GPS Device To Keep Banned Hooligans Out of Soccer Stadiums

Dutch Aim To Use Fingerprint, GPS Device To Keep Banned Hooligans Out of Soccer Stadiums September 22, 2016September 23, 2016 Diamond Leung The Royal Dutch Football Association — KNVB — is developing a fingerprint-operated device that could be used to keep banned fans from entering stadiums. It uses fingerprint and GPS technology and is being developed by security company G4S to determine whether or not a hooligan is inside or near a stadium he is banned from entering, and the program has already been tested on fans who received reduced bans in exchange for agreeing to participate in the trial, according to the reports. “You have to identify yourself three times: (once) during the match, and one time before the match and one time after the match,” KNVP spokesman Hans van Kastel told VICE Sports. Reportedly, banned fans currently must report to the police station on match days, and the device would transform that process into a digital reporting obligation. Of course, there are legal and privacy concerns that come with the device. G4S Netherlands’ René Hiemstra told VICE Sports that fingerprint information would remain on the device and that the monitoring would show whether or not a banned fan was Keep Reading


Setting up gameday: The goal for police on Saturdays is to avoid the ‘Uh, oh’ moments KEN HAMBLETON Lincoln Journal Star Updated Sep 4, 2016 Editor’s note: This fall, the Journal Star will go behind the scenes to see what it takes to make gameday go off without a hitch. Today, we look at how security pulls off a seamless Saturday in the fall. Butch Hug was driving a Gator, a little all-terrain vehicle, and trying to push a porta-potty off 10th Street after a Nebraska football game. “It’s long, long after the game and I hear, ‘Hey, somebody is in here.’ That’s the kind of thing you never forget,” said Hug, Nebraska assistant athletic director for events. There are hundreds of porta-potties around Memorial Stadium. Think of 90,000 bladders and plenty of liquids injected. You also have to get fans into and out of the stadium, plan for weather, prevent troubles by those who partake too much and those just wandering while staring at their cellphones. “And they can get pretty emotional, too,” said Tom Casady, Lincoln Public Safety director. “I remember when I was a sergeant on the police force and I was alone in my cruiser, headed Keep Reading

Bills Stadium Will Get Security Boost

by Gene Warner August 2016 The hand-held wands are mostly gone. In their place are walk-through metal detectors at every gate. That’s the biggest change in game-day security for Buffalo Bills fans entering Ralph Wilson Stadium this year, and it starts Saturday at the preseason opener against the Indianapolis Colts. While that’s the most noticeable change in fans’ game-day routines, many fans and Orchard Park residents will notice two other changes in nearby parking lots, and both should appeal to neighbors and town officials: · Privately owned satellite parking lots will need permits to park vehicles, starting in the regular season, and police will be able to patrol those private properties. · The campers’ lot will be available by reservation only, probably eliminating the long lines that often formed outside the lot long before it opened on Saturday mornings. But the metal detectors will affect the vast majority of Bills fans. The metal detectors are designed to be less annoying, quicker and more effective than the hand-held wands that had been a fixture since 2012. Fans still will have to remove their cellphones and glass cases, but not their belts, shoes, wallets, keys, coins or watches. Gameday Security: How Metal Detectors Keep Reading

LA Rams say security is ‘top priority’ after fights erupt at preseason opener

By Susan Abram, Los Angeles Daily News Posted: 08/19/16, 6:28 PM PDT Rams fans return to the Los Angeles Memorial Coliseum Saturday, where they’ll see their team play the Kansas City Chiefs on the field. What they don’t want to see are fights off the field and in the stands. That’s why officials this week assured fans that security is priority No. 1 at the Coliseum after last week’s preseason opener against the Dallas Cowboys. The long-awaited game ended in a victory for the home team, but three people were arrested and seven were ejected from the stands after some tempers flared. Eleven ambulances also were requested, but only one person had to be taken to the hospital, according to the Los Angeles Police Department. “The security of fans attending our games is our top priority, and we have a comprehensive security operation in place for game days that includes the Los Angeles Police Department, Los Angeles Sheriff’s Department, Los Angeles Fire Department, California Highway Patrol and the FBI, in addition to private security firms,” said Rams spokeswoman Joanna Hunter in a statement. “After each game, we review any incidents and work with our partners to improve the fan experience Keep Reading

Scenes From the Terrifying, Already Forgotten JFK Airport Shooting That Wasn’t

By David Wallace-Wells When the first stampede began, my plane had just landed. It started, apparently, with a group of passengers awaiting departure in John F. Kennedy Airport Terminal 8 cheering Usain Bolt’s superhuman 100-meter dash. The applause sounded like gunfire, somehow, or to someone; really, it only takes one. According to some reports, one woman screamed that she saw a gun. The cascading effect was easier to figure: When people started running, a man I met later on the tarmac said, they plowed through the metal poles strung throughout the terminal to organize lines, and the metal clacking on the tile floors sounded like gunfire. Because the clacking was caused by the crowd, wherever you were and however far you’d run already, it was always right around you. There was a second stampede, I heard some time later, in Terminal 4. I was caught up in two separate ones, genuine stampedes, both in Terminal 1. The first was in the long, narrow, low-ceilinged second-floor hallway approaching customs that was so stuffed with restless passengers that it felt like a cattle call, even before the fire alarm and the screaming and all the contradictory squeals that sent people running and Keep Reading

Supporters Clashed In The Streets Before The Red Bulls-New York City FC Match

Supporters Clashed In The Streets Before The Red Bulls-New York City FC Match Sam Eifling Saturday- 5/21/16 This blurry, cargo-shorted gentleman striking a come at me, bro pose amid a crowd of soccer fans and police outside Yankee Stadium? He’s your mascot for a bunch of chest-puffery and general ass-showing before the Red Bulls and New York City FC played in the Bronx today. The so-called Hudson River Derby between the Gotham area’s two pro soccer teams has become an occasion for supporters of the respective clubs to sling insults and threaten each other with softcore violence. Only months removed from a garbage-throwing, sandwich-sign-swinging contretemps in Jersey, today’s dustup was large, loud, and dumb. As documented ably by soccer reporter Garry Hayes, it started with some sad taunting … … percolated into disorganized abuse … … and culminated in an off-off-off-Broadway Among the Thugs production.

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