Hostile Customers
The March 2011 issue of Security magazine had an interesting article concerning hostile customers. These are the customers who yell, scream, shove, vandalize, etc… Every organization might face such customers/patrons at a given time and there needs to be a plan in place to deal with them. This plan needs to address concerns associated with actions they might take against other customers (fighting for the same sale item), against the facility (breaking equipment), and against employees (stalking and workplace violence).