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Patron Management Institute

The Patron Management Institute (PMI) is dedicated to providing the highest quality training for those front-line staff members who work directly with patrons. The training program was developed by an internationally recognized advisory board specialized in crowd management, facility safety, patron management, and instructional design to make sure each training module addresses specific industry needs. Through undertaking and passing the training program, and subsequent shadowing requirements, employees/students can become Certified in Patron Management (CPM) and become Patron Leaders.

Baker Launches Security Task Force Focused On Sports Arenas And Other Large Venues

October 04, 2018 Callum Borchers Gov. Charlie Baker was on the Gillette Stadium field hours before the Patriots were set to play the Indianapolis Colts on Thursday. He wasn’t there to chat up Tom Brady but rather to sign an executive order aimed at improving security for the 68,000 fans who pack Gillette to watch Brady and the Patriots play. The governor’s order created the Massachusetts Large Venue Security Task Force, comprising law enforcement officials and managers of sports arenas and other big facilities. Baker said the group will meet at least four times per year to share information and best practices. “Our view was by creating a task force — a central opportunity for people to gather on a quarterly or a monthly basis — that just seems like a way to turbocharge the activity here and give people across the venue spectrum a lot more opportunity to engage with one another around what people are doing that seems to be working to keep people safe,” Baker said. TD Garden President Amy Latimer said she already talks about security with her counterparts at Fenway Park and Gillette Stadium. “But I don’t know that we sit in a room and strategize,” Keep Reading

They Thought It Was a Shooting. The Real Danger Was Mass Panic.

By Ashley Southall and Ali Winston Oct. 3, 2018 Cardi B had just stepped offstage after performing for thousands in Central Park when a loud pop pierced the air, sounding like a gunshot and igniting fears of a shooting. Backstage, police commanders scrambled to find out what was going on, and quickly determined no shots had been fired. They rushed to the stage to tell the crowd. “Remain calm,” Assistant Chief Kathleen O’Reilly pleaded into a microphone, saying the sound had been a fence falling over. But it was too late. Frantic concertgoers ducked and rushed for a limited number of exits. Some people screamed “Shooter!” Barriers and tall fences were toppled. People fell and were trampled. Many fled shoeless. Some police officers even contributed to the pandemonium, telling people to duck and run. Though no one was seriously injured, the chaos at the Global Citizen Festival on Saturday jolted law enforcement authorities, security experts and policymakers. It has forced an examination of whether the police need new ways of curbing the risk of crowd panic in an era when mass killings have heightened public fear of attacks. By the next day, police commanders had determined that it had not Keep Reading

Chiefs’ new tailgate policy will force fans into stadium after kickoff or send them home

Non-ticket holders won’t be able to stay in the parking lot after the game starts by Kevin Skiver Aug 28, 2018 The Kansas City Chiefs‘ new gameday policy might put a damper on a few barbecues. Beginning this season, there will be security sweeps in the Arrowhead Stadium parking lot after kickoff, and fans straggling to get inside will be ask to go in or go home. According to Fox 4 KC, it’s an NFL suggestion that the Chiefs are implementing. “They’re really looking at it from a safety and security standpoint,” said Chiefs president Mark Donovan, per Fox 4 KC. “We looked at that and said, we don’t necessarily agree in KC, that’s what we should do. We know our fans pretty well. We know the importance of tailgating. However, there are some real strong points in the safety and security standpoint.” According to Fox 4 KC, this comes in the wake of the death of Kyle Van Winkle, who was sick before kickoff and tried to sleep it off. Unfortunately, Van Winkle entered the wrong car, and the owner of the car found him sleeping in it. The ensuing fight killed Van Winkle, and the Chiefs settled with Keep Reading

Lawsuit Follows Mass Shooting at Florida E-Sports Event

By Christopher Coble, Esq. on August 28, 2018 12:20 PM David Katz, a white, 24-year-old allegedly angry after a loss during a “Madden NFL 19″ competition in Jacksonville, Florida on Sunday, left the GLHF Game Bar, retrieved two guns from his car, and shot 13 people at the event, killing two and eventually killing himself. Katz was visiting from Baltimore for the e-sports event, and, according to the Associated Press, had previously been hospitalized for mental illness. USA Today is also reporting that survivors of the shooting have filed a “negligent security” lawsuit, although the law firm that announced the suit has declined to name its clients or the proposed targets of the litigation. People Over Profits “Unfortunately, the country has watched this unfold too often in the past,” attorney Matt Morgan said. “This is not the time in America for bare-bones security or, even worse, no security at all.” Morgan said his firm represents at least one person who was shot during the assault. “The safety of Americans must always come before profits. It must always be people over profits,” Morgan said. The event was organized by video game giant and Madden creator EA Sports. The competition itself took Keep Reading

Liverpool reports ticketing cyberattack to data protection regulator

Liverpool reports ticketing cyberattack to data protection regulator Posted by TheTicketingBusiness on 10th August 2018 Liverpool fans have been warned of another potential data breach via the club’s ticketing services. Ahead of the start of the Premier League season later today, the club is writing to a group of supporters who used online and telephone ticketing services in 2012 following unauthorised external access to an employee account. Liverpool has advised the fans to change their passwords. The club has also reported the incident to the police and Information Commissioner’s Office, which regulates data protection in the UK, and launched an internal investigation. The club last month admitted that some season ticket holder information has been stolen from a club email account. While Liverpool said there is no evidence that any supporter accounts have been accessed, it reset online passwords and has issued guidance to those affected. Speaking about the new breach data, chief executive Peter Moore said: “We take privacy and the security of the personal information we hold extremely seriously. Unfortunately, we have determined that recently there has been unauthorised access to an LFC staff account. “Upon discovering the incident, we immediately took steps to ensure that no further Keep Reading

Hackers Reportedly Breach PGA Servers, Demand Bitcoin Ransom

By Joe Lemire / August 9, 2018 Just two days before the PGA Championship, hackers breached the computer servers of the PGA of America, locked officials out of important files for the tournament, and demanded ransom to reinstate access. Golfweek reported the attack and noted that the hackers’ message included a Bitcoin wallet number, although did not specify the ransom amount. A PGA spokesperson declined comment, citing the ongoing nature of the investigation. One source told Golfweek that the golf organization had no intention to meet the demands. The magazine noted that the affected files included creative materials—banners, logos, and signage—for both the PGA Championship at St. Louis’ Bellerive Country Club and the Ryder Cup that begins on Sept. 28 in the Parisian suburbs. The hackers’ message read, in part: “Your network has been penetrated. All files on each host in the network have been encrypted with a strong algorythm [sic].” SportTechie Takeaway The impact of Russian hackers on the 2016 national elections broadly increased awareness of the need for cybersecurity. Sports had a hacking crisis that same year when confidential information in the World Anti-Doping Agency database was stolen and released. Last month, Fenway Park hosted a panel on Keep Reading

Hundreds Injured After Platform Collapses At Spain’s O Marisquiño Festival

August 15, 2018 Olivia Perreault While concertgoers gathered around to see a rap artist at O Marisquiño Festival in Vigo, Spain this past Sunday night, part of the wooden platform collapsed, injuring more than 300 people. During rapper Rels B’s first song on stage, he told the crowd to jump, and suddenly, the wooden platform gave way. “The floor [of the platform] dropped like a lift. It was a matter of five seconds,” Aitana Alonso told a local newspaper. “It broke and we all fell. People fell on me. I had trouble getting out. I was trying to get out and skidded, my foot got stuck, in the water. I got it out. A boy gave me his hand and I got out. I felt paralysed and [then] I left. There was a girl with blood on her head.” According to witnesses, there were scenes of panic as concertgoers tried to scramble off the platform, some falling into the sea. Several emergency teams were at the scene and attended the injured while divers went into the sea to make sure no one was trapped underneath the structure. “Suddenly everyone disappeared and everyone was trampling on everyone else as they tried to Keep Reading

‘A stunt’: Outrage builds over MGM Resorts’ decision to sue victims of Las Vegas massacre

John Bacon, USA TODAY Published 11:37 a.m. ET July 17, 2018 A lawsuit filed by MGM Resorts International, owner of the Las Vegas hotel from which Stephen Paddock fatally shot 58 people and wounded hundreds, is drawing outrage from survivors of the deadliest mass shooting in U.S. history. The suit filed against hundreds of the victims of the rampage Oct. 1 outside the Mandalay Bay hotel claims the entertainment giant has “no liability of any kind.” MGM said in a statement the filing was meant to provide a “timely resolution” for shooting victims who sued or will sue in the aftermath of the attack during the Route 91 Harvest Festival. MGM said litigation filed against it “must be dismissed.” “The unforeseeable events of October 1st affected thousands of people in Las Vegas and throughout North America,” MGM Resorts spokeswoman Debra DeShong said in a statement. “From the day of this tragedy, we have focused on the recovery of those impacted by the despicable act of one evil individual.” More: ‘There’s people shot everywhere!’: Las Vegas shooting 911 calls released More: Documents detail terror, chaos during deadly Las Vegas shooting rampage Brian Claypool, a survivor of the rampage who represents 75 survivors and victims’ family members, Keep Reading

‘ABSOLUTE CHAOS’ Eminem fans ‘trampled

‘ABSOLUTE CHAOS’ Eminem fans ‘trampled on and left struggling to breathe’ after thousands of concert-goers bags ‘dumped on floor’ after Twickenham gig Tom Rosher witnessed people being ‘trampled on’ as others rushed to collect their belongings at Twickenham Stadium, West London Exclusive By Aletha Adu 15th July 2018 EMINEM fans were trampled on in chaotic scenes after thousands of bags were “dumped on the floor” for concert-goers to collect after the show. Fans who flocked to London’s Twickenham Stadium on Saturday night said security officials sparked a violent free-for-all with people’s belongings after the concert. A sea of Eminem fans left waiting for at least 90 minutes, after finding their belongings ‘dumped on the floor’, before chaotic scenes Tom Rosher, 21, from West London, witnessed people being “trampled on” and “left struggling to breathe” as others rushed to collected their belongings which were left open to theft. He told Sun Online: “People were being pushed against fences, people were being trampled on, while some were falling over left, right and centre. “Other people were struggling to breathe, it was absolutely mental. A huge guy used my girlfriend as a leaning post as he forced himself past hundreds to get to his belongings. “The officials Keep Reading

Gunfire Erupts At New Jersey Arts Festival; 22 Wounded

6/17/2018 By: Associated Press Gunmen opened fire at an all-night arts and music festival early Sunday morning, sending people running over each other in the scramble to safety, authorities said. One suspect was killed and 22 people, including two suspects, were injured. Of 17 people treated for gunshot wounds, four of them, including a 13-year-old boy, were critically injured but three had been upgraded to stable by evening, leaving only one man believed to be a suspect in critical condition, Mercer County Prosecutor Angelo Onofri. The shots rang out around 2:45 a.m. Sunday as an estimated 1,000 or more people were attending the Art All Night Trenton festival that showcases local art, music, food and films. Onofri said numerous fights inside and outside had prompted police to tell organizers that the event needed to be shut down because “there was a report that the mood inside the venue had been changing.” Organizers were in the process of doing that when the shooting started, he said. Authorities believe several neighborhood gangs had a dispute at the venue, and multiple suspects began shooting at each other, with police returning fire, Onofri said. Tahaij Wells, 33, the suspect who was killed, had recently Keep Reading

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