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Patron Management Institute

The Patron Management Institute (PMI) is dedicated to providing the highest quality training for those front-line staff members who work directly with patrons. The training program was developed by an internationally recognized advisory board specialized in crowd management, facility safety, patron management, and instructional design to make sure each training module addresses specific industry needs. Through undertaking and passing the training program, and subsequent shadowing requirements, employees/students can become Certified in Patron Management (CPM) and become Patron Leaders.

Father of 4 critically injured in fight outside Dodger Stadium

By Mark Osborne Mar 31, 2019 6:56 AM A woman is pleading for justice after her husband, a father of four, was critically injured in a fight outside Dodger Stadium Friday night. The man, identified by his wife as Rafael Reyna, was at the game against the Diamondbacks — just the second of the season — when he left as it went into extra innings. Reyna apparently got into an argument with someone in the parking lot and was struck by the fan, according to eyewitnesses who reported the incident to stadium security. His wife, Christel, was on the phone with her husband at the time and said all she heard was him arguing with someone, a loud crack and then her husband moaning. “He was hit and his head hit the ground and caused a skull fracture, and now his brain is swelling. He’s bleeding on the brain,” Christel Reyna told Los Angeles ABC station KABC. Notifications Interests Customize your news by choosing the topics that interest you. We’ll notify you here about the important stories. Russia Investigation Donald Trump College Admissions Scandal Jussie Smollett Boeing 2020 Elections Log In Father of 4 critically injured in fight outside Dodger Keep Reading

Travis Scott show cancelled, crowd goes wild, smashes stadium doors

By: Josh Gammon, Updated: Feb 11, 2019 TULSA, Okla. – A crowd of angry concertgoers tried to storm Tulsa’s BOK Center after it announced the cancellation of the Travis Scott concert Monday night just hours before it was scheduled to start. Arena officials said that “technical productions issues” caused the show to be rescheduled to March 26. The cancellation enraged fans who had already gathered outside the arena. Some members of the crowd threw objects, including a security barrier. Others attempted to rush the front doors of the arena. Tulsa police said pepper balls and pepper spray was used to help disperse the crowd. According to reports, the angry mob smashed one of the glass doors at the arena’s entrance. Scott tweeted an apology at 7:30 p.m. for moving the show. He told fans he didn’t want to give them an “incomplete show.” BOK Center officials said that all tickets for Monday’s performance would be honored March 26.

Call it the Stadium Security Administration

Posted By Max Brantley on Thu, Feb 7, 2019 New legislation proposes a brand-new bureaucracy to establish a “uniform security protocol” for public events — such as football games and rock concerts. HB 1415 by Rep. Brian Evans would establish a committee including university officials, state agencies and others to develop a standard security protocol for admission procedures for public events, whether ticketed or unticketed, held at arenas, stadiums, auditoriums, and other facilities designed to hold large numbers of people for public events What might that mean? The protocol specifications shall include without limitation: (A) Designation of the types and sizes of items that may  be brought into an event; (B) Standards for purses, bags, sacks, backpacks, and other implements designed to carry other items; and (C) Standards and recommendations for secure admissions to public events. As written, the proposal doesn’t seem to provide for enforcement of these recommendations. This idea perhaps arises from the Salt Bowl panic at War Memorial. Or perhaps it’s just a byproduct of what seems to be, for many people at least, ever more anxious times.

Fan who flashed laser on Tom Brady banned from Arrowhead Stadium, will face charges

Adam Schefter  ESPN Senior Writer, 2/3/19 The fan who shined a laser on Patriots quarterback Tom Brady during the AFC Championship Game has been identified, apprehended, banned from Arrowhead Stadium for life and soon will face charges from the Kansas City district attorney, league sources told ESPN. After a Kansas City television station identified a fan shining a laser on Brady, Chiefs officials quickly worked to identify the fan by using videotape and eyewitnesses. The NFL says it will look into a report that a laser was flashed at Patriots quarterback Tom Brady during the fourth quarter Sunday at Arrowhead Stadium. “There’s a lot of pride in Kansas City, and we and our fans thought, ‘You don’t do that here,’” one Chiefs official told ESPN. The Kansas City police department initially wanted to cite the fan with disorderly conduct, but Chiefs officials didn’t feel those charges were strong enough and instead have been pushing for “the harshest penalty possible,” in the words of one source. The Chiefs want this incident to deter fans from pointing a laser at players at future games, a violation that has more serious ramifications than many realize. Since last month’s conference title game, members of Keep Reading

Man wearing security jacket caught trying to sneak into Patriots locker room

By Nick Goss February 04, 2019 1:03 AM The New England Patriots’ locker room was the sight of a Super Bowl LIII celebration Sunday night, and one unwanted guest tried to crash the party. After the Patriots defeated the Rams 13-3 at Mercedes-Benz Stadium in Atlanta, a man posing as a security official tried to sneak into the Patriots locker room but was caught, as evidenced in the Sports Illustrated video below. It’s now known at this time how the fan got the red security jacket, but luckily for the Patriots, he was caught before entering the locker room. This isn’t the first time there’s been a security issue following a Super Bowl victory for the Patriots. Tom Brady’s game-worn jerseys from Super Bowl XLIX and Super Bowl LI both were stolen. They were ultimately found thanks to law enforcement.

FBI: Drone pilots caught flying in Super Bowl area face fines, jail time

Feb 2, 2019 ATLANTA – FBI officials say they have confiscated half a dozen unauthorized drones flying around Mercedes-Benz Stadium ahead of Super Bowl 53. The Federal Aviation Administration has issued a temporary flight restriction (TFR) in the areas around the stadium and is warning pilots to stay out of the “no drone zone.” Officials issued a stern warning message to the public Thursday that pilots caught flying drones in the area face significant fines and/or jail time. Channel 2′s Aaron Diamant talked to frustrated FBI officials, who said drones take away security resources from other areas that need them. “It’s taken a lot of time, it’s taken up a lot of time for our agents and for law enforcement officers to be targeting these drones when they could be working on other security measures.” FBI Spokesman Kevin Rowson said. Not only do agents have to figure out if any of the unauthorized drones are weaponized, officials are also concerned they could crash and hurt someone. The FBI’s lead Super Bowl planner, John Cronier, said that’s not the only problem. “A drone impact with a fixed-wing aircraft or a helicopter of any sort would be catastrophic,” Cronier said. “We are making sure that Keep Reading

Man charged, detained in Poland escape room game deaths

By Monika Scislowska | AP January 6 WARSAW, Poland — Prosecutors in northern Poland detained and brought charges Sunday against the man who designed an escape room entertainment site where five teenage girls were killed in a fire. The man, identified only as Milosz S., was charged with intentionally creating a fire danger and unintentionally causing the deaths of the girls, said prosecutor Ryszard Gasiorowski, adding that the location’s heating system was faulty and there was no emergency evacuation route. A court decision is expected Monday on prosecutors’ request that he be held for three months while the case proceeds. Firefighters in the city of Koszalin found the victims’ bodies Friday after they extinguished a fire next to the locked room. Prosecutors say a leaky gas container inside a heater is the most likely cause of the blaze. ADVERTISING Autopsies showed that the girls, who were friends from school, died of carbon monoxide inhalation. A young man employed there was hospitalized with burns. He was to be questioned. Attorneys for the man charged said he was “deeply distraught” by the deaths and has expressed deep condolences to the families before the prosecutors. They said the 28-year-old denies the charges but because of Keep Reading

3 people dead in shooting at a bowling alley in Southern California

By Paul Vercammen and Jason Hanna, CNN Updated 6:08 PM ET, Sat January 5, 2019 Torrance, California (CNN)A shooting at a bowling alley late Friday left three men dead and four people wounded in Southern California, and police are trying to find whoever fired the shots, authorities said. The gunshots at the Gable House Bowl in Torrance went off just before midnight. A fight — first involving young ladies, then men — happened shortly beforehand, sending people running, a witness said. “Then … maybe a minute and a half later, all of the sudden all we heard was, pop, pop, pop,” the witness, Dana Scott, told RMG News. “Bowlers were diving under the benches. The people that were still bowling on the lanes were on the floors, underneath the seats.” “People were looking for their parents, because this is a family league. You’ve got mothers, fathers, sons, daughters … everybody’s friends in that league,” she said. Promoted by Tokyo Metropolitan Government Working in Tokyo is easier now than it’s ever been before Navigating a foreign business culture can be difficult. See how Tokyo is striving to make it easier. No arrests were immediately reported after the shooting. City police were Keep Reading

Inter Milan fan dies after clashes with Napoli supporters

Associated Press, December 26, 2018 MILAN – An Inter Milan fan died following clashes with Napoli supporters outside San Siro Stadium ahead of a Serie A game on Wednesday, which was also marred by racist chants. Milan police chief Marcello Cardona said Thursday that investigators believe the 35-year-old fan, Daniele Belardinelli, may have been fatally struck by a van or SUV during the clashes. Four Napoli fans were injured and at least three people arrested. “You can’t die from going to the stadium to see a soccer match,” Interior Minister Matteo Salvini said. Salvini added that he would gather club and fan representatives from all Serie A and B teams for a meeting to make sure “football returns to being a moment of fun and not violence. We’ll see if we can do what others weren’t able to.” Cardona said he will request that Inter fans be banned from traveling to away games for the rest of the season and that the northern end of the San Siro, where Inter’s “ultra” fans are based, be closed until March 31. Inter won Wednesday’s match 1-0. The game was also marred by racist chants which targeted Napoli defender Kalidou Koulibaly. The Senegal Keep Reading

Report: Giants fans sue for the right to heckle with vulgarities

ByDan Schneier Dec 29, 2018 We take a break from New York Giants coverage of the 2018 regular season, the future for franchise icon Eli Manning, Odell Beckham Jr.’s troublesome quad injury, and Saquon Barkley’s record-breaking rookie season to provide an update on a story we covered back in 2017. When the Giants played the San Francisco 49ers two seasons ago during a year where the franchise would just hours later fire their general manager and head coach, it was two ornery fans who made headlines. Luckily for these two fans, who also happened to be brothers, their story was buried the following week as the Giants focus shifted to the departures of ex-head coach Ben McAdoo and ex-general manager Jerry Reese and who would replace them. The two brothers, Kyle and Patrick Flynn, played the role of away team fans who got a little too excited rooting for the Giants and against the home team 49ers (and their fans). Kyle and Patrick were removed from the 2017 Giants-49ers game by force as the security guards on duty deemed them to not be fit to remain after receiving complaints of them belligerently criticizing the team while causing a scene. The scene got Keep Reading

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