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Patron Management Institute

The Patron Management Institute (PMI) is dedicated to providing the highest quality training for those front-line staff members who work directly with patrons. The training program was developed by an internationally recognized advisory board specialized in crowd management, facility safety, patron management, and instructional design to make sure each training module addresses specific industry needs. Through undertaking and passing the training program, and subsequent shadowing requirements, employees/students can become Certified in Patron Management (CPM) and become Patron Leaders.

Report: Manchester Attack Might Have Been Prevented

7:56 AM, Tuesday, 12/05/2017 By: Gideon Gottfried An independent assessment of the UK’s domestic intelligence agency MI5 and police reveals that the May 22 attack on Manchester Arena might have been prevented, had authorities appreciated the available intelligence.  AP Photo / Rui Vieira Manchester AftermathA fan leaves the Park Inn hotel in central Manchester, England, May 23 David Anderson QC, the UK’s former independent reviewer of terrorism legislation, penned the report dubbed “Attacks in London and Manchester.” In June, Anderson was hired by the UK’s home secretary to provide independent quality assurance to police and MI5 reviews of the four terrorist attacks on London and Manchester between March and June 2017. The report states “it is conceivable that the Manchester attack in particular might have been averted had the cards fallen differently.” Emphasizing that the report’s aim wasn’t to blame anybody but rather learn from mistakes, Anderson comes to the conclusion that MI5’s intelligence on the attacker Salman Abedi “can be seen to have been highly relevant to the planned attack” in retrospect. MI5 had closed Abedi as a subject of interest (SOI) after an investigation in 2014. According to the report, the agency has a process of identifying subjects it Keep Reading

MGM is in crisis as hundreds of Las Vegas shooting victims accuse the Mandalay Bay of missing red flags

MGM is in crisis as hundreds of Las Vegas shooting victims accuse the Mandalay Bay of missing red flags Kate Taylor Nov. 21, 2017 Hundreds of victims of the Las Vegas shooting have filed lawsuits against the Mandalay Bay Resort and Casino and its parent company MGM Resorts International. Several lawsuits — the largest of which was filed on behalf of 450 people — attempt to hold MGM legally liable for the shooting, which killed 58 people and injured hundreds more. Victims are additionally suing the shooter Stephen Paddock’s estate and the concert organizer Live Nation Entertainment Inc. as well as, in some cases, the manufacturer of the bump stocks that allowed Paddock to fire as if he were using automatic weapons. The crux of the lawsuits’ arguments is that MGM and the Mandalay Bay failed to take preventive measures that might have foiled the attack. Plaintiffs argue that staff members should have been better trained to spot red flags with Paddock. Over the three days between when Paddock checked in to the hotel and fired from his window at a concert across the street, Paddock took at least 10 suitcases filled with firearms into his room. Police officials said Keep Reading

Drone drops leaflets over football stadiums, raising security concerns

Drone drops leaflets over football stadiums, raising security concerns A drone operator was arrested on Sunday for allegedly flying a small aircraft over two football stadiums in California, prompting an investigation by federal, state and local law enforcement. The suspect, who was not immediately identified, used a drone to distribute anti-media leaflets over NFL crowds during the game between the 49ers and the Seattle Seahawks at Levi’s Stadium, according to The San Francisco Chronicle. The drone then moved on to the Coliseum stadium in Oakland and attempted to drop flyers over people watching the Raiders game against the Denver Broncos, authorities said. “If they are dropping leaflets, they can drop anything really, if you think about it, and it’s kind of scary to think that someone can just fly something over during the game and nobody can really stop it,” Ariana Rivera, a 49ers fan, told local KGO-TV station. Most leaflets did not reach the people, as they were carried away by the wind. Santa Clara Police Lt. Dan Moreno said the man was motivated by “something about free speech and his belief that television stations are corrupt,” the Chronicle reported. The drone enthusiast broke a number of laws by flying the Keep Reading

After the Iron Bowl, Jordan-Hare Stadium’s a bit of a mess

After the Iron Bowl, Jordan-Hare Stadium’s a bit of a mess Jay Busbee,Dr. Saturday, 11/28/17 You may have heard that Auburn defeated Alabama last weekend in the Iron Bowl, a triumphant victory that resounded across the state and the nation. Such milestones don’t come along all that often for Auburn these days, so the fans celebrated by storming the field at Jordan-Hare Stadium. Nice idea, but it’s going to cost the university a quarter of a million dollars in fines and require some extensive landscaping work. You can understand fans’ enthusiasm; Auburn hadn’t beaten Alabama since 2013, and the victory may well have denied the Tide a slot in the College Football Playoff. But the fans, showing more passion than athleticism, had a little trouble clearing the hedges that surround the field. As a result, both the hedges and the field are pretty chewed up, and Auburn is in the process of assessing the damage to both. A sweep of the hedges has turned up cellphones, sunglasses and other assorted paraphernalia left behind by revelers. “The extent of the real damage will not be seen until the spring, when the Bermudagrass breaks dormancy,” Eric Kleypas, Auburn’s director of athletic turf Keep Reading

Alabama fan shoots Auburn fan over which team is better, police say

Alex ScarboroughESPN Staff Writer Nov. 16, 2017 An argument between an Alabama and Auburn fan Monday over which team is better escalated to the point of gunfire, Mobile (Alabama) Police said. According to police, the Alabama fan shot the Auburn fan outside of an Extenda Suites motel around 7 p.m. on Monday. “The male subject got mad, pulled out a firearm and struck the victim in the thigh and fled,” the police report said. Mobile Police arrested 28-year-old Rodney Alexander on Thursday night on a charge of first-degree assault. The victim’s condition was unknown as of Thursday afternoon. No. 1 Alabama and No. 6 Auburn are set to play in the rivalry game known as the Iron Bowl on Nov. 25. The winner will move on to play in the SEC championship game the following weekend and with a win could find itself with a spot in the College Football Playoff. http://www.espn.com/college-football/story/_/id/21436815/fan-shot-alabama-crimson-tide-auburn-tigers-better-spat

Edmonton terror attacks: suspect was known to Canadian security services

The Guardian Canadian police have arrested a Somalian man suspected of stabbing an officer and deliberately ramming pedestrians during a high-speed chase in a rented truck, injuring four in what Prime Minister Justin Trudeau denounced as a “terrorist attack”. Authorities in Edmonton confirmed the 30-year-old had applied for asylum and was known to the security services following a complaint in 2015. “There was insufficient evidence to pursue terrorism charges,” Marlin Degrand, of the Royal Canadian Mounted Police said at a press conference, adding: “The suspect was not deemed to pose a threat to Canada.” Police declined to identify the man because he had not yet been charged, saying the pending charges included terrorism and five counts of attempted murder. The arrest early on Sunday came after an officer was run over outside a football game and attacked with a knife. Hours later, a U-Haul van injured four other people after swerving into pedestrians in a second attack police believe is related. advertisement The recovery of an Islamic State flag from one of the vehicles used in the attacks had led police to pursue the incidents as an act of terrorism. Edmonton police chief Rod Knecht said officers took a suspect Keep Reading

Safety & Security Leaders Offer Recommendations For Tech And Event Staff Safety

October 20, 2017 by R.V. Baugus, IAVM #loumarciani, #markherrera, #russsimons, IAVM By Russ Simons, Mark Herrera, and Dr. Lou Marciani The recent events in Las Vegas have identified an area of public assembly facility event operations that involves technical production and event support personnel who need more direction, and we may not be providing all of the information necessary. In our opinion, this issue requires an industry wide response, which is why we have joined together. This communication is intended to provide some initial direction to facilities of all types, including Arenas, Convention Centers & stadiums, as well as fairs and festivals of all sizes. You can expect that the issues surrounding information, training and response to recent events by public assembly professionals will be included in our continuing commitment to improvement in all areas of Safety and Security in our facilities and at our events. Questions have been raised about the recommended protocols for technical production and event support personnel who are not regular staff at our facilities and events and how to improve their responses to an emergency situation. An example is the procedure used to educate and inform visiting teams in many professional sports environments where a Keep Reading

San Francisco 49ers Experiment With TSA Pre✓ Technology

Artificial Intelligence, NFL, Technology October 23, 2017October 23, 2017 Jen Booton The San Francisco 49ers became the second NFL team to launch a multi-year partnership with the parent company of TSA Pre✓. Borrowing from the same technology that the Jets recently implemented to enhance the fan experience, the 49ers teamed up with IdentoGO by IDEMIA to launch a pilot program centered around fan biometrics. To kick off the partnership, fans on Sunday heading into Levi’s Stadium to watch the Dallas Cowboys rout the 49ers were given access to expedited TSA Pre✓ enrollment opportunities outside Levi’s Stadium. It will be available at every home game this season. Over time, however, the partnership will prove much more expansive, with the team and IdentoGO experimenting with a range of technologies to streamline fan entry into Levi’s Stadium and bolster security using biological identifiers such as retina or fingerprint scans. The two will also partner on ways to use the technology to enhance fan rewards programs and other in-stadium experiences, including potentially implementing cashless and contactless payments for concessions and merchandise, as well as potentially using biometrics to identify and reward super fans or season ticket holders. “We’re always looking for innovative ways to Keep Reading

School District to Restrict Carry-Ins at Football Games

by Matt Bise October 2017 Copyright 2017 The Post and Courier All Rights Reserved Post & Courier (Charleston, SC) In what is being called a proactive measure that is part of an ongoing safety initiative, the Berkeley County School District piloted a “Clear Bag or No Bag” entry procedure for those attending high school football games at Goose Creek High School starting with the game Friday against visiting Fort Dorchester. The statement released by the district Oct. 2 said the new rule will take effect on Oct. 6 and would advance district security and safety measures. “Implementing the ‘Clear Bag or No Bag’ entry procedure allows staff and on-site law enforcement to quickly and easily identify prohibited items thus reducing delays that result from traditional bag searches,” said Tim Knight, BCSD Safety and Security Coordinator. “We want our fans and guests to enter and enjoy our facilities with the peace of mind that we are taking proactive steps necessary to ensure their safety and the safety of their families.” The statement does not mention a specific threat but said Goose Creek High is the best place to begin the new district wide safety initiative. “As Goose Creek High School is Keep Reading

In Las Vegas, Concert Security Met a New Threat: Aerial Assault

By REGGIE UGWU and JOE COSCARELLIOCT. 3, 2017 It was a “watershed” attack, “one in a million,” an all-but-unforeseeable “black swan.” In the aftermath of the mass shooting at the Las Vegas country music festival, event security professionals — many with years of experience thwarting bad actors in bustling crowds — are characterizing the ambush in darkly exceptional, almost fatalistic terms. But they are also reckoning with ever-changing threats in their field after the aerial assaults that killed at least 59 people and injured more than 520 on Sunday. The specter of calamity is especially worrisome for open-air events in urban environments — including the Austin City Limits music festival, which begins Friday in a Texas park and is now undergoing renewed security assessments. “There is no manual for this,” said Chris Robinette, the president of Prevent Advisors, a security subsidiary of Oak View Partners, a company that advises sports and entertainment venues like Madison Square Garden. “It is a dynamic process that requires promoters, venue managers, local authorities and other stakeholders to work together.” Ever since the Sept. 11 attacks, standard security protocol at concerts, festivals and other large entertainment events has become increasingly sophisticated, mirroring the mainstream adoption Keep Reading

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